Long wait to get the rental, but good vehicle and very fast drop off.

Hardly any queue, and the wait time for picking up was short

The pick-up and drop-off shuttle service was very convenient, and I was satisfied with the other services as well. However, we had an accident during our trip, where the other party was fully responsible, and we had local police documentation proving it. Moreover, we had purchased full insurance with zero deductible. Despite this, the rental company claimed it was industry practice and withheld a deposit of 16,000 yuan, stating it would be returned a month later. In contrast, our friends who rented from a foreign car rental company under similar circumstances only had to write a report and were not charged a cent. I don't understand why EZU operates this way. This rental experience has affected my choice to continue renting from QEEQ in the future.

Very nice, only a 10-minute walk from the airport.

Lady at the counter was lovely! Car wasn't that comfortable, I knew it was a small car, but yaris is much more comfortable than vitz and you can feel the difference while driving

All good

The car was alot bigger than we expected. Booked a Toyota yaris and were given a Nissan terran. Vehicle had something wrong with the gearbox as it clunked when put into drive.