12-Day Road Trip Around New Zealand's South Island

Easy pickup and return, got a free upgrade to an Alfa. The staff were extremely friendly and, more importantly, professional, giving us many important reminders.

Affordable prices, the car was in good condition, and the staff were diligent in providing reminders about important matters.

The pick-up and drop-off shuttle service was very convenient, and I was satisfied with the other services as well. However, we had an accident during our trip, where the other party was fully responsible, and we had local police documentation proving it. Moreover, we had purchased full insurance with zero deductible. Despite this, the rental company claimed it was industry practice and withheld a deposit of 16,000 yuan, stating it would be returned a month later. In contrast, our friends who rented from a foreign car rental company under similar circumstances only had to write a report and were not charged a cent. I don't understand why EZU operates this way. This rental experience has affected my choice to continue renting from QEEQ in the future.

Long wait for pickup at airport. Then car was an older vehicle in poor condition.

The car was bit dated than expected, wasant vacuumed properly. They ask for $1500 to be held on your card which is not stated anywhere.