The staff were very enthusiastic and they also provided airport transfers. Thumbs up!

I think they perform damage assessments on almost all cars that have full insurance coverage! Our car had no scratches the entire trip, but they insisted there was paint damage that needed assessment! I think this might be related to us having bought the super full insurance! I hope the car rental company investigates this thoroughly!

Overall, fairly satisfied. It's a Chinese car rental company, so communication was easy. Upon arrival, I called, and they picked me up quickly. The car had already driven over 70,000 km, but it was well-maintained and in good condition. During the trip, a small stone from the opposite lane hit the windshield and caused a chip. I asked for advice on WeChat, and they responded quickly. The store is close to the airport, just a few minutes away, but it was hard to find. We spent quite some time locating it when returning the car. The only dissatisfaction was with the way they handled car damage. We rented cars in both the North and South Islands of New Zealand, both with full insurance. Unfortunately, both cars were damaged. While the other company deducted repair costs based on actual expenses and provided a full set of claims documents by email for a straightforward process, this company deducted the entire pre-authorization amount at return. They later transferred some money back to me without explanation, which I found confusing. Only after multiple inquiries did I learn it was the unused repair funds. The insurance company refunded based on the actual repair costs, but this process led to a discrepancy of over a hundred dollars, probably due to exchange rates and bank fees. Fortunately, the rental company promised to claim the difference from the insurance company for me, but I haven't received the secondary refund yet. I find their complex operation method hard to understand.

Car was in bad shape, seems like it could breakdown any moment, i believe the car was almost 10 years old. Exterior was covered with so many dings and dents it was a pain to look at. requested the counter staff to change to other vehicles but he claims it is not possible even thou there were plenty other vehicles outside that looks much more decent and newer. Counter staff mentioned that since i was covered under third party insurance company i shouldnt have to worry about them claiming against us, not sure if i am being charged yet as no information was made to me till date. NEVER EVER RENT FROM THEM.

Should do a review of the rental companies that are listed on the platform, so as to ensure quality listings and companies that are not as honest.

It was a very easy, smooth process to pick up the car and also drop off.

the process of renting the car was relatively straight forward.