8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very disappointed with Apex rentals. We had paid a premium price for a Ford Focus hatchback however on arrival we were given a Nissan Tiida which is a class below what we had ordered.
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
The car shouldn’t be allowed on the road. It’s been in multiple accidents and the brakes don’t work properly. Not safe at all. I can’t believe this is ok. I had to leave a week early and of course no refunds so I paid a premium per day for a car that shouldn’t be on the road. Literally parts are falling off the car! My next review will be online on the major sites.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was great, and went really smoothly
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Although they had computer issues, ended up with an okay car.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The first car Apex tried to give me had dangerously low tread. The staff member insisted it was fine and showed me a sheet with the tread depth between 3mm and 4mm. I insisted on another car with safer tyres. The 2nd car had very soft brakes, an exhaust rattle and black oil. The cars seem to be poorly maintained
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff at both pick up and drop off locations were very helpful. The drop off was made so easy as we were instructed to just park at the Bluebridge terminal and hand the keys to the terminal staff
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Perfect car for travelling around NZ. Great experience all round would definitely use again.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
Good car company to rent from. Cars are a bit older and you have to take a test before they allow you to take the car which I find a bit odd because other car companies do not make you do this. But great customer service and staff.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Highly recommended.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Staff were helpful at pick up and drop off. The upgrade to a slightly larger car suited us well.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy to to call for pick up. Shuttle doesn't take that long. Good car condition.
Read More >7.7 /10 Good
Reviewed: Sunday, December 22, 2024
Car was very scratched and the left side speaker did not work.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very Easy to deal with. Friendly helpful staff at pick up & drop off. The car was exactly the model we booked on line and in good, clean condition.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Was difficult to find at the airport
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Got an 2016 imax in good conditions (about 100,000km). No automatic doors or automatic headlights though. The boot space is huge and easily fit luggage for big group.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was fine and the counter service excellent, with careful, clear explanations of everything. The shuttle arrangement was at the inconvenient end of the airport (opposite from where you come out when arriving from overseas); this appears to be the same for all shuttles. Then it took quite a while for the first shuttle to arrive, and it filled with people who were there before us. So we had to wait another 10 minutes or so, in cold wind, before our turn.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I had to pay for upgrade, other companies give them for free.
Read More >9.6 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good all round. Excellent value, as expected car was a few years old with a few minor imperfections which were noted by and photographed by agent at pick up. On return agent inspected car and noted we had returned car with no damage caused by ourselves. Seemed very easy and fair
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great assisted in every way to make the collection and drop off smooth and welcoming .
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great price!
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good service. We did notice a big chip in the windshield after we drove away...we took it back and it was repaired on the spot (hence the slightly longer pick up time.)
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Service is good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast and efficient and friendly staff
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
All good, especially value for money and absence of hassle trying to sell extras ... The nightmare of European rentals. Person giving us the car could have been a bit more supportive of us not knowing much about automatic cars ...For safety reasons if nothing else!
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Car was a 2014 model Ford Focus which had seen better days. However it was reliable and economical.
Read More >Daniel Mudford
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy and straightforward pick up and drop off, shuttle bus to and from airport is regular and quick
Read More >5.7 /10 Average
Reviewed: Sunday, December 22, 2024
Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules.
Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was exceptionally great! The location for pickup and the price was great. The staff that was handling us was terrible. From the moment we reached here counter, she was unhappy and getting agitated without any reason, and the way she talked to us was rude. It was obvious she is avoiding minimum communication with us, whenever I asked any questions it’s mostly’yes’ or ‘no’. We were unfortunately enough to see here again when we dropped of the car, and it was obvious on the treatment. Right before us was another group of people who is of her ethnicity, and she asked how they we go from the rental place and she even catered a taxi for them. When it came to us, she did a quick check and said in a grumpy manner ‘ok, done, good bye’ and chased us of. The next person she approached, she gave a very good service by asking them how they are going off and laughing.
Apex needs to look into this matter and train that particular staff to at least act decently and with equally treatment in front of the customers. Apart from this the other aspects were good.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
車はきれいに清掃されていました。借りる時に、交通ルールのペーパーテストがありました。テストの解答を間違えたので、再テストを受け、全問正解した後、やっと車を貸していただけました。
安心して借りる事ができます。
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Staff were polite and prompt and explained what was required clearly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Lovely pick up place staff. We got upgraded with a noicer and bigger car. Thank you. Always nice to get upgraded :)
Car was clean but quite a lot of scratches/dents in the car which is fine because the staff were all aware of it. Drop off was super quick. Thank you.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The Apex staff at both Christchurch and at Auckland were very friendly and helpful, making the whole process easy and stress free.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
I had a great experience in overall, the car condition was good and well maintained.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Apex is excellent. They know their stuff and gave me the type of car I asked for. Pick up and drop off were painless. A fantastic drive.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
No comment
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Rental car pickup was very easy with a very helpful staff member.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was next to nothing. Im glad we booked with them
Read More >R.Bickerstaff
Christchurch
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great car + really good and prompt service in Nelson: excellent!
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Driving the car was initially challenging since it was larger than what I'm accustomed to, especially considering it was my first time handling such a big vehicle. However, as the trip progressed, I found it easier to manage. Fortunately, there wasn't a lengthy wait at the counter to collect the car, and I appreciated the helpful and patient customer service provided during both the pickup and return processes.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent friendly and helpful staff
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Nothing to comment. Everything is perfect and fast.
Read More >Natividad Harrison
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Had to take a skills test upon arrival without prior notice or guidance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely responsible, they explained the contract terms very clearly. Excellent service.
Read More >Cash Stevenson
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very dissatisfied
Read More >Meredith Juliana
Christchurch
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Arriving at the car rental company went smoothly. QEEQ messed up all the information, but the rental company still gave us the car. Very grateful for that.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >Crystal Service
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff was very impatient during pickup. We wanted to inspect the car for damage, but they kept urging us to sign. Very bad attitude.
Read More >Viola Augustine
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
The efficiency in New Zealand is very slow
Read More >Mark Kathleen
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
There was Chinese service when renting the car, but not when returning it.
Read More >Jerome Stephen
Christchurch
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Service was fairly good, staff were quite welcoming
Read More >Dominic Harrington
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
There were many people when we arrived, and we waited for a long time. We also tried calling the free phone at the airport, but it was constantly busy, which led to further delays.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Wait time
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
It felt like they were looking down on us. They gave us an outdated wagon. We requested a car change or to pay for an upgrade, but they said they had no cars available at the moment. It was past 7 PM already. Eventually, after discussing with their manager, they gave us a slightly better car, but it was still old. Do all the local car rental companies mainly have old cars?
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The car rental process was particularly slow. They said my translation document was not acceptable and asked me to pay them to translate it, otherwise, I couldn't rent a car!
Read More >Owen Thorndike
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
The pickup point is a 5-minute drive from the airport. After arriving at the airport, we called the car rental company, and they asked us to wait in the airport waiting area for a shuttle. The customer service does not speak Chinese, but their attitude was good. The translation document that worked in the North Island was not accepted here on the South Island at Apex, causing a lot of inconvenience.
Read More >Benson Beaufort
Christchurch
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Average service, but no need to queue
Read More >Cynthia Clemens
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car rental staff, like all New Zealanders, were enthusiastic and diligent.
Read More >Colin Shelley
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service at the pickup point was extremely poor, they gave us a hard time and didn't allow us to inspect the car.
Read More >Frederic Gregory
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car wasn't filled up when picked up. Although they agreed that the fuel level just needs to be the same when returning, it's hard to estimate.
Pickup efficiency was low, waited for over 30 minutes.
The car was average with over 60,000 kilometers.
Another car rented from Thrifty had only over 10,000 kilometers, and the pickup efficiency was very high, got it in 5 minutes.
Read More >Griselda Eddie
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
The rental company's translation document provided by the platform was not accepted by the store, saying it lacked certain paperwork. It required complex communication and multiple employees just to get it sorted out. Very confusing. (The Indian staff were unfriendly towards Chinese people)
Read More >Lester Horatio
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There is a queue but it's relatively quick
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I don't understand why QEEQ partners with this car rental company. Check the reviews on Google; they are seriously discriminatory against Asians. Our experience was terrifying. Although the staff we encountered were not severely discriminatory, they were extremely slow. It took over an hour to process, and even though we had already paid in full, they attempted to charge us again. We had to find another staff member to confirm our payment. Additionally, they aggressively pushed insurance, even though we had already bought comprehensive coverage. Overall, it was a horrifying experience.
Read More >Viola Augustine
Christchurch
8 /10 Very good
Reviewed: Sunday, December 22, 2024
High efficiency, both pickup and return were convenient and fast.
Read More >Sherry Electra
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Both renting and returning the car were smooth. The lady who eventually took us to the airport was particularly nice.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff was extremely rude and canceled our order without reason.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental company handled business as usual, provided thorough instructions, and had a good attitude.
Read More >Horace Spender
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff always had stern faces, not very friendly.
Read More >Steven Leopold
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Average
Read More >Vivian Crichton
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This company has serious issues with customer treatment; be cautious when renting. We rented for 9 days and bought full insurance, but due to improper parking, the front of the car was damaged. They deducted 2000 SGD from us, plus over 500 SGD for the rental fee which wasn't refunded. Eventually, they refused to provide a new car and wanted to kick us out. This made our entire trip in New Zealand very unpleasant, and the cost of renting another car was significantly higher.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental company is very strict. They have a rigorous driving test, and if you don't pass, they cancel the booking. One of my friends couldn’t pass the test, which I believe is quite necessary.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A very good and well-established local rental company with a large scale.
Read More >Deirdre Bartlett
Christchurch
2 /10 Poor
Reviewed: Sunday, December 22, 2024
There was an African-American female staff member who had a terrible attitude, like we owed her money. Half an hour after picking up the car, we were informed of several complaints against us. We were asked to return the car to the rental office, and our order was forcibly canceled without a refund. When we requested details and evidence of the complaints, we were told that the complaints were only received over the phone with no specific details provided. Isn't this just a scam targeting Chinese people?
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
A heavyset woman with a bad attitude. She seemed very impatient.
Read More >Bernard Sara(h)
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient shuttle service, just a 3-minute ride to the store with hardly any waiting time. They upgraded us for free to a Nissan X-Trail with only 80,000 km. They don't proactively provide a phone holder, but if you ask, they offer it for free and let you choose your preferred one.
Read More >Isidore Augustine
Christchurch
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car provided by the rental company was vastly different from the one I selected, not even in the same class.
Read More >Angela Felton
Christchurch
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, it's pretty good.
Read More >Ursula Partridge
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's good.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The process was quite simple. You just need to answer some traffic regulation questions. Otherwise, nothing special.
Read More >Ursula Landon
Christchurch
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast service
Read More >Horace Spender
Christchurch
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall service was satisfactory. The staff was very friendly and enthusiastic.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Operating hours make it easy to contact. The company mainly provides off-road vehicles, which are suitable for self-driving in South Island's road conditions, but the fuel consumption is high.
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Apex is fine
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
the gps directions at Picton ferry terminal for the apex office were a little confusing
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