Efficient and straightforward service

Arbitrarily changing business hours, totally untrustworthy. They wrote that returns before 10 were fine, but on the phone, they said 9. It doesn't matter when you close as long as you inform in advance, not telling me at 7 PM that you will close at 8 PM and the car must be returned before then. Also, if you have something to do and want to leave early, we can understand if you communicate properly. Acting self-righteous while not keeping promises, and threatening customers about returning by 8 PM is unacceptable. When picking up the car, they didn't allow an inspection, but during return, they claimed there was a tiny dent, less than 1 square centimeter, clearly an old damage. Still, they accused the customer. Such hooligans! I've rented cars abroad over a dozen times, and this is the first time I've encountered something so disgusting.

Terrible! Due to the pandemic, we needed to leave early and returned the car two days ahead of schedule, but the rental company insisted on not giving us a refund. Additionally, they called us to return the first car because it was pre-booked by someone else. The second car they gave us was leaking oil and was in terrible condition.

Smooth communication.

Very convenient, arrived at the airport within minutes after calling

The staff is nice, but there are many tricks making it difficult to guard against. This time we rented cars from different companies, and generally speaking, those run by foreigners were more professional and better regulated. This Chinese-run company takes advantage of their own people…