The pickup location is not far from the airport, and there were shuttles both ways. Very convenient.

I think they perform damage assessments on almost all cars that have full insurance coverage! Our car had no scratches the entire trip, but they insisted there was paint damage that needed assessment! I think this might be related to us having bought the super full insurance! I hope the car rental company investigates this thoroughly!

We rented the car in Christchurch and returned it in Auckland. When we arrived in Auckland, there was no record of our rental. We ended up waiting nearly an hour to finalize everything. The company is small and seems to try to find issues with the car to claim insurance (others returning their cars felt the same). We managed to avoid extra charges after insisting on our point, even though we had purchased full insurance.

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

They upgraded us to a bigger car for no extra cost. The car had a number of dints etc however it drove well, was comfortable and for the price was excellent value for money.

Easy to book. Would be good to have a currency change ability to pay in AUD as opposed to US. Value for money was amazing and very easy process from start to finish.