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Last updated on: December 19, 2024
105Rental Locations
61Airport Locations
Map View of Car Rental Locations in Istanbul
Car
8.0/10
Alamo
8.2/10
GREEN MOTION
7.5/10
GOLDCAR
8.1/10
Budget
8.2/10
Cizgi
8.9/10
RIGHT CARS
4.0/10
Autounion
7.8/10
Wheego
10.0/10
Enterprise
7.9/10
Europcar
8.2/10
724 Rent
5.2/10
AVIS
8.6/10
ESSENCE
3.0/10
OK Mobility
8.5/10
RENT GO
7.6/10
AVEC Car Rentals
8.4/10
CENTRAL RENT A CAR
7.9/10
Windycar
6.2/10
CIRCULAR
6.6/10
Carfleet
6.0/10
GLOBAL rent a car
8.5/10
EURONET
8.4/10
Garenta
7.8/10
SURPRICE RENT A CAR
2.6/10
EKAR
6.1/10
Essence Car Rental
7.0/10
National
3.0/10
Thrifty
8.4/10
Almira
8.0/10
TURIBO
10.0/10
PNR
10.0/10
FIRST CAR RENTAL
4.4/10
SAX
6.0/10
Pandora Car Hire
4.2/10
AVRO
7.2/10
GRS CAR RENTAL SERVICE
2.0/10
GTR365
9.6/10
5S CarRental
6.0/10
Nissa
7.0/10
Matcar
9.7/10
Reviewed: December 2, 2024
got a lower grade car I would say! Could have paid less for the same car
Reviewed: July 20, 2024
The specified model wasn't provided; they gave us a Carolla SUV. The parking garage was poor, and there were several dents and scratches on the car.
Reviewed: November 6, 2024
차를 인수 받을때 풀커버 보험을 들었으나 계약서에는 표기되지 않았고 결제 금액 등이 표기 되지 않았다.
Reviewed: July 24, 2024
The car rental company is overall very poor. They said insurance costs 349 lira per day, but actually charged 450 lira. They forcibly charged 2000 lira for vehicle cleaning. They pretended not to speak English and didn't communicate well. I suggest avoiding this company. The car was in very bad condition, the tires had almost no tread, and the steering wheel was shaking.
Reviewed: July 18, 2024
It's okay, but they leave a little fuel in the tank, so you need to return it in the same condition.
Reviewed: July 4, 2024
On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.
Reviewed: June 19, 2024
We purchased full insurance with zero deductible, but after returning the car, the rental company charged 6600 lira from our credit card without our consent. The rental platform has yet to resolve the issue and seems to have no control over the rental company. At pickup, the store aggressively pushed other models and charged the card without informing us.
Reviewed: July 31, 2024
Exceptionally smooth experience, received a new car with just over 100 kilometers on the odometer. The self-drive trip for half a month went very well, without any attempts to upsell insurance.
Reviewed: July 30, 2024
The service was excellent! I love the people in Turkey!
Reviewed: July 26, 2024
Arrived early, picked up the car directly without any insurance upsell.
Reviewed: May 18, 2024
The service was excellent and they only charged a 3000 lira deposit for the highway tolls. The remaining deposit was returned quickly.
Reviewed: May 5, 2024
There were some unclear additional charges. I paid cash at a bridge, but the HGS also charged 410 lira, which seems hard to get back.
Reviewed: April 14, 2024
There was no line, and the staff provided clear and simple explanations.
Reviewed: July 23, 2024
This company doesn't require a credit card for the deposit, and you can return the car early. The return process is quick.
Reviewed: July 17, 2024
The process was very simple, and the car was in good condition. There was only one tire pressure warning which was resolved at a gas station without any major issue. Returning the car was smooth as well; just paid the highway toll and left.
Reviewed: July 28, 2024
Absolutely do not rent from this company. They lure you with low prices and then scam you with the deposit. The basic insurance they offer has a deductible, and at the store, they push their own insurance. I declined and paid a deposit of 900 euros. They said this would cover any accidents or traffic violations. When I returned the car, there was a minor scratch on the front right side, but they charged the entire deposit. Despite multiple communications with Zuzuche, there was no resolution, and there was no proof of damage assessment or repair. This company is a fraud.
Reviewed: July 21, 2024
It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.
Reviewed: April 21, 2024
The service process was quite smooth, and the staff were very friendly.
Reviewed: April 19, 2024
The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.
Reviewed: June 17, 2024
When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!
Reviewed: January 9, 2024
Please check my complaint and customer services communication with me by email
Reviewed: November 26, 2023
The app showed that both pick-up and drop-off were at the airport, but the actual location was ten kilometers away in a remote area. The rental company is very unprofessional. I waited over an hour at the airport to get the car, and over half an hour to return it. The car was handed over with an empty fuel tank. The condition of the car was also terrible, with maintenance lights on when I received it.
Reviewed: August 8, 2021
When I rented the car I took out full insurance from the app. When I arrived to receive the vehicle, the rental company did not recognize the insurance through the website. And asked me to pay another $ 220
Reviewed: June 16, 2024
Overall service of the car rental company is good, but the service for customers with language barriers needs improvement. It would be helpful if the store provides a diagram to indicate the pick-up location. When customers have no internet access, the store should allow them to use its network for mobile translation.
Reviewed: June 14, 2024
This was my first time renting a car. I chose the cheapest car but opted for the most expensive insurance. I thought the staff would take me to the car, but instead they directed me to select one from the lot, so there's a high chance the car you pick might not be available and they'll give you another one. The staff also presented a paper while signing the agreement, stating that any issues with the glass or undercarriage would be the driver's responsibility. This is not a problem as long as you have purchased the highest insurance on QEEQ; local insurance companies can reimburse it, although you may need to pay upfront. You can just take the car yourself. AVIS is a big rental company, so they might overlook small details. When returning the car, follow the 'rent a car' signs, drive slowly and follow the instructions. Go to level R of the parking lot where there's a small office. The staff will quickly inspect the car and then you’re done. As long as there are no major scratches on the car, it should be fine.
Reviewed: May 25, 2024
Everything went smoothly. No need to queue for the car pickup, and the store was easy to find.
Reviewed: April 13, 2024
The car was in good condition, with over 8000 kilometers on it when we picked it up. We had just enough space for three large suitcases with three people. If we had four people, there wouldn't have been room for the luggage.
Reviewed: June 14, 2019
Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.
Reviewed: February 11, 2017
Car pick-up was easy and straightforward. A company representative met us at the arrivals hall and took us directly to the parking lot opposite. After verifying and inspecting the car, we received the keys. No unnecessary questions or explanations about operating the vehicle. They just informed us that the car had no gas and could only drive for about 10 kilometers. We also had to pay the parking fee ourselves when leaving the lot. I asked the parking attendant where the nearest gas station was, but he didn't speak English. Without further ado, I drove out of the airport, avoiding highways and overpasses, sticking to surface roads to find a gas station. I stopped on the side of the road and flagged down a taxi to ask the driver. He didn't know either. Just when I was about to despair, a passenger in the taxi told me to follow him. People in Islamic countries are actually very friendly, haha.
Reviewed: July 15, 2016
Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!
Reviewed: February 28, 2016
There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.
Reviewed: March 20, 2024
The car I got was not the model shown in my booking. I had to drive back to pick up point to request to change to another car after picking up the car as alert "Low Tyre Pressure" was lit on car's control panel. Later, the car they replaced was in very dusty and dirt condition. In addition, alert "ad blue low level" was lit and I have to refill the ad blue by myself on my way after driving the replaced car for a few hours. Fortunately, the rest of all was working fine.
Reviewed: November 13, 2023
OK Mobility held deposit €275 but on the booking it was mentioned only €91. They refused to give me car until i paid €275.
Reviewed: January 2, 2024
The staff are fishy, they asked two credit cards , then I refused, after they use one credit card. The staff very suspicious,not friendly,i will not deal with them and i don’t recommend them at all.
Reviewed: October 3, 2019
The company is very bad.... They stole 60€ More than it was written on the agreement, the staff are terrible, all they care about is your money and how to stole it from you, and then today they took 430 TL from my credit card without my permission I don’t recommend dealing with this bad company.... really it’s a very bad car rental company and bad staff
Reviewed: September 8, 2019
The car was super clean with all the features working fine. Only concern was that there was no person who was speaking english at the drop-off counter. So this led to a lot of confusion.
Reviewed: February 10, 2019
No car available upon arrival, they said it was due to an accident.
Reviewed: May 21, 2022
The service was okay, but the car provided was not as advertised.
Reviewed: September 19, 2018
Although there was a language barrier, communication was still manageable.
Reviewed: August 3, 2023
The staff at the rental company were very nice. There was a problem with my credit card when picking up the car, and it took a long time to resolve, but they were very patient throughout. The car was very new, a model from January 2022 with just over 20,000 kilometers on it. The car was very comfortable and easy to drive. Being a diesel vehicle, it was very fuel-efficient.
Reviewed: October 14, 2020
Not being able to speak English clearly, which bothered me. I received a car other than the one that was identified by me, where I booked a European-made car and received a Korean car under the pretext that the requested car was not available, which is supposed to give me a European-made car. The way employees speak nervously and are unclear due to their poor language and lack of respect for the other party because they are not understood. I will not make reservations from the same company in the future.
Reviewed: February 19, 2020
It was over my expectation. Great staff great serving!! I can strongly recommend Windycar to everyone!
Reviewed: December 6, 2019
Slightly annoying that the pickup location was way off airport. Needed to call the company for them to dispatch a pickup and take us to the airport. If dropping at IST, spare an extra HOUR at least for the dropoff process.
Reviewed: September 14, 2019
The car was bad, not in good condition, the break was bad there are sound from everywhere, i spent more than 2 hours to receive the car, i had to wait in the parking with my 1 yr baby, last thing the holding money not received yet since i dropped of.
Reviewed: September 27, 2021
The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.
Reviewed: June 22, 2020
Not happy with interior car cleanliness. Rear salon was dirty.
Reviewed: February 12, 2020
Extremely unreliable car rental company!!! Please be cautious! They charged a 500 lira deposit on my credit card when I picked up the car. I returned the car on January 21st, and the staff said they would refund the deposit within 2-3 working days. Today is February 12th, and I still haven't received the deposit. The staff on WhatsApp is now completely ignoring me. I've never encountered such a company!! Also, the car had no fuel when I picked it up.
Reviewed: September 21, 2019
Thank you for the excellent service, airport pick & drop-off. I will recommend you to my friends.
Reviewed: September 3, 2019
The car have a problem in the fuel indicator forced me to fill the tank while I take the car with half tank. The staff knows that the car have this problem but they did not informed me about it when I received the car. I asked the guy in your office to pay me half the cost of the fuel but he refused while it is your problem and not my problem.
Reviewed: August 19, 2019
The stuff very helpful and nice, good cars but the pickup outside the terminal maybe 2 min and they start to clean my car after i have arrived and let me wait 15 to 20 min , but definitely gonna choose them again.
Reviewed: November 16, 2018
Two identical-name visa/master credit cards are required to pick up a luxury car. This was not specified earlier. Fortunately, the rental service on-site helped me resolve it.
Reviewed: August 21, 2019
Horrible experience worst car rental agency in the world they don't have vw office at the airport they get me the car delivered to my hotel at 11:23pm and i was forced to take taxi to the hotel and pay for it now lets talk about the horrible car one of the dirtiest in the world they get me the car with empty tank dirty so much it look disgusting last thing they was trying to change road toll 470 turkish lira when i refused to pay without giving me proof for this amount then they mailed me the toll report tge second day to find out it was o my 160 turkish lira.
Reviewed: August 21, 2019
When I arrived in the airport sabiha Istanbul I found no office for the agency I contacted the company they told me we have your reservation but sorry no car available for you , You need to cancel your reservation, It was big surprise the company attitude And egnoranc although I came on time for pickup, Terrible experience with this company
Reviewed: March 4, 2019
I'm about to have surgery in a couple of days, otherwise I would definitely write about this terrible car rental experience. Even though it's clearly stated in the contract that the young driver fee is included, they still made me pay it at the store. Fine, I paid it, but the attitude when returning the car was horrible. The rental company's staff refused to answer the phone in front of me, pretending not to hear, and then made me pay additional charges. They said they were in a hurry to go home and urged me to be quick. The agreed time was 9 AM, but I arrived at 6 AM and was still rushed. They found all sorts of excuses to charge me more, including road tolls and extension fees, along with the young driver fee again. I showed them proof of toll payments, but they crumpled the receipts and threw them in the trash. I had to retrieve them from the trash myself. They didn't even use a pre-authorization; they directly charged my card. This was the worst car rental experience of my life. Please, Rental Platform, be more cautious in choosing your partners. Don't let such rental companies tarnish your reputation.
Reviewed: January 5, 2019
Waited for over three hours. I rented a Mercedes automatic MPV but was given a Ford manual instead.
Reviewed: July 17, 2019
They took 200 TL additional and I don't know why and they do not speak English and not helpful at all it took me 2 hours to find them in the airport I'm really not happy with the experiance
Reviewed: June 28, 2019
They didn't mention any car damage when returning the car, but claimed there was damage the next day and charged me for it. Is this appropriate? Full of lies, do they think Chinese people won't bother with a few hundred bucks?
Reviewed: May 9, 2019
They don’t speak English The car was not in good condition
Reviewed: April 19, 2019
Rented a renault clio car. Renault clio gave the symbol because there was no vehicle available.If the company does not have a rented car, an upper segment car should have been given. Lower segment gave the car. Meanwhile you want the price difference. The company did not provide 900 miles. He said he had a 750-mile limit. I am not satisfied with the company. I want a refund. If you don't help, I'il sue.
Reviewed: April 16, 2023
Extremely dissatisfied. The staff didn't speak English, the service was inefficient, and the outdated POS system couldn't process our credit cards, so we couldn't pick up the car.
Reviewed: August 18, 2017
The process of picking up and exchanging the car was very smooth!
Reviewed: July 22, 2017
Pickup was convenient, got a free upgrade to a Renault Flu. Lost the car keys in Antalya, but got the car towed to a locksmith company and had the entire locking system replaced. Fortunately, I bought full insurance coverage before the trip, so all the costs were covered.
Reviewed: November 15, 2015
After getting off the plane, passing through customs, and collecting our luggage, we saw a row of rental car company counters about 100 meters away in the arrivals hall. An employee from Thrifty seemed inexperienced and was unsure of what information to enter into the computer form. He kept pushing for additional insurance. The whole process of picking up the car took over an hour, and they placed a 750 Lira hold on my credit card. The notarized Chinese driver's license that I had painstakingly prepared in advance was not needed; showing the original Chinese driver's license was sufficient. After completing the paperwork, the rental company did not require us to take a shuttle; they directly brought the car to the airport arrivals parking lot. The car was a Hyundai with 10,000 kilometers on it, still fairly new. When we refueled for the first time, we realized it was a diesel car. When returning the car, we couldn't find the 'Return Car' sign, so we drove directly into the airport parking lot and went to the counter to return it. It was very convenient, but we had to pay an additional parking fee of around ten liras. In Turkey, every vehicle is equipped with an automatic toll module; there are no manual toll collectors. There are two toll companies, and our car was registered under HGS. We just had to pass through the HGS gates at toll points. However, twice when entering, the green light did not turn on, indicating that the toll module was not detected, which caused the sensor to beep at the exit. We were fined 33 liras for each of these instances. Normally, four hours on the highway costs only 12 liras. Yesterday, my credit card was charged a total of 75 liras for tolls, which is not too much.
Reviewed: November 13, 2015
This was the worst car rental experience ever. Thrifty's counter in Istanbul is in the domestic terminal, which is quite a long way if you arrive internationally. After finally finding it on my own, I arrived at my scheduled pickup time of 6:30 PM, but the staff were very slow. I had purchased extra full insurance through QEEQ beforehand, but the Thrifty staff didn't accept it, insisting that I had to buy their full insurance, or they wouldn't give me the car. The SIM cards at Istanbul Airport are expensive, and I planned to buy one outside the airport, but I had no choice but to buy an overpriced one at the airport to call QEEQ customer service. Due to the late hour and the upcoming Lunar New Year, QEEQ's customer service verbally agreed to help me cancel the insurance I bought in my home country. Finally, after all this hassle, I left the airport with the car at around 9 PM!!!! And it gets worse... When I checked the tires at pickup, I found they were nearly worn out, but the staff refused to change the car. I had to drive away with tires that had almost no tread. Later, a historic snowfall hit Istanbul… the car got stuck countless times… Overall, it was a very unpleasant rental experience. I chose Thrifty because their prices seemed cheaper. I strongly advise anyone coming to Turkey not to choose them!!! Not to choose them!!! Not to choose them!!! I've said it three times because it’s important!!! It's a total scam!!! Better go with a major car rental company!!!
Reviewed: June 9, 2015
Firstly, I think the information on the QEEQ website is very problematic and does not match the actual situation. 1. The car pickup point at the Asian airport is not only outside the airport but also 3 kilometers away. You must call the car rental company to have someone bring the car. This is extremely inconvenient for those of us who do not want to buy a SIM card and are not allowed to use international roaming. 2. QEEQ insisted that we need an international driving permit before the trip. After repeatedly calling internationally and upon arriving in Turkey, we were told that a translation document suffices. 3. The manager of the car rental company was very enthusiastic, but one guy was very cunning, trying to persuade us to refuel with the best gasoline, although regular gasoline would have been fine. No other upselling; overall, it felt good.
Reviewed: November 19, 2014
Great service! Very enthusiastic! The car pick-up and return process was smooth and I am very satisfied with this car rental experience!
Reviewed: May 1, 2015
The car pickup location at the airport doesn't have a storefront, which is a bit inconvenient, but the vehicle is very new!
Reviewed: October 14, 2014
We originally booked an SUV, but there were none available when we arrived at the store, which was very frustrating. They upgraded us to a BMW, and we were quite satisfied with this resolution.
Reviewed: August 7, 2014
The service was very good, the car was great, and the price was reasonable. Overall, very satisfied. However, the payment was not in euros but converted to lira.
Reviewed: November 7, 2013
The service was good. After landing at the airport, I contacted them by phone and staff showed up. They gave me a white Renault, which was the car I had booked. It had only been driven over 10,000 kilometers and was very easy to drive. It accompanied me through the grasslands and along the coastal roads without any problems.
Reviewed: September 13, 2017
The rental company's service was poor, they took my GPS and wouldn't return it
Reviewed: September 13, 2015
This company has no desk at the airport. The provided phone number was unclear with an extra area code, making me make over ten international calls, costing me 170 RMB. The so-called seven-seater was not as expected. The seventh seat could only be used by removing the luggage compartment cover, which was very small and only held four pieces of luggage, so we had to rent another car. The second car was manual, which wasn’t clearly communicated, causing us a lot of trouble. The person who delivered the car didn’t speak any English, so we had to communicate through numerous phone calls with the company. Main points: 1. The car wasn’t as described, resulting in extra costs for the customer. 2. The poor communication service wasted our time and money. This was the worst experience among all my rentals from Zuzuche, making me doubt their service and influencing my future choices.
Reviewed: September 20, 2015
The vehicle was in poor condition, with dashboard warning lights showing. The speed was sometimes unresponsive. We were promised a 5.7 meter long car with an additional 15% fee, but were charged an extra 1500 RMB and did not receive an extended car. We rented two nine-seater vehicles, both were the same length.
Reviewed: April 14, 2024
The service was excellent, delivery and pickup at our doorstep. They even provided a car with CarPlay for us.
Reviewed: February 20, 2024
There is no office at the airport. I called the rental company and waited a long time for them to arrive. The office is a ten-minute drive from the airport. The car had no fuel, and I had to refuel it myself. This company seems very small and unreliable. I do not recommend it. Picking up the car took too much time. It's better to rent from a company that has an office at the airport.
Reviewed: August 18, 2023
This is a fraudulent company. We bought insurance for 520 euros at the store, had a minor collision on the way and reported it to the police on site. The police issued a handling email to the car rental company at the scene. After returning the car, 850 euros were deducted from our credit card for repair fees. The car rental company said we did not report the incident to the police, so the insurance couldn't compensate!
Reviewed: May 27, 2019
There are no fixed pick-up and drop-off points. Initially, the number given by the company was invalid. Both picking up and returning the car took over an hour. When calling to return the car, the person on the other end said 'no English'. Am I expected to communicate in Turkish? If so, please indicate 'customers must speak Turkish' in the notes next time. Regarding the car, we booked a Corolla but received a Renault, which is not what we ordered. Additionally, the gas tank was nearly empty when delivered. They said we should return it with the same amount of fuel, but how can one guarantee to use it all up exactly? This seems unfair. Overall, it was a very poor rental experience.
Reviewed: December 13, 2018
The service was excellent! The rental company could deliver the car nearby or to the hotel, and the procedures were very simple. I have rented cars multiple times in various countries, and this company is the most convenient.
Reviewed: July 27, 2018
Like: Fast and efficiant and easy to communicate by Whatsapp
Dislike: I had to use translation app for all my chat with Vinn.
But they were helpful.
Reviewed: August 21, 2023
Verdikleri araç gayet temiz ve sorunsuzdu. Teslim alma teslim etme süreleri hızlıydı. Genel olarak memnun kaldığım bir kiralama oldu.
Reviewed: July 30, 2023
The team were helpful and cooperating through the pick up and drop off with clear information. Special thanks to Firat who helped me with the incident I had at the drop off.
Reviewed: June 29, 2024
Average - they pushed insurance.
We bought basic insurance, but they made us buy extra coverage. Their English was not good, making communication difficult.
Reviewed: March 6, 2024
I was renting from a company ( Matcar ) .... But I was transferred to a company ( B2car ) .... The service was good .....
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