CAR RENTAL REVIEWS ON BUDGET AT ISTANBUL SABIHA GOKCEN INTERNATIONAL AIRPORT, SAW

There were two people ahead of me, but the wait wasn't too long. A blonde local girl processed my papers; just provide your driver’s license, passport, and translated documents. The QEEQ contract printout was useless. The reserved compact car was unavailable, so I got a free upgrade.

drop-off stuff need upgrade . and more transparency with customers.

Like: The car is perfect and inside I felt it as mine.

1-the car was exhausted with many scratches and breaks sounds. 2-I requested them to check tire pressure but they didn’t, I did It myself. 3-they didn’t show me the car scratches at pick up only they gave me the paper. 4-I felled the tank but they charged me 50 Turkish Lira. 5-they speaks very little English. 6-car requested was different. 7-lady at counter was professional but with little English.

Staff were rude when dropping car off. They told me to shut up and I was going to go insane but I had a flight to catch. They were very very rude after dropping car off.

No comments. Good service.

It's okay, but they will ask you to buy full insurance.

Due to the cancellation of my order, when I tried to rebook later at around 10 PM, the unprofessional communication of the rental company's customer service caused the store to be unwilling to talk to the customer service at all. I rented for a total of 3 days, because I chose a return time that was half an hour later than intended on the app, the app showed I rented for 4 days and I paid for 4 days. But when I arrived at the store, the order was only for 3 days. The store explained that they allow a 1-hour buffer, so if you rent for 3 days and 1 hour, they only charge for 3 days. In reality, I paid for 4 days on the app. I then communicated this with the rental company's customer service and canceled the first order, being told that the deposit would be refunded within 3 to 5 days. It has been more than half a month now, and I have not yet received the refund. I had to rebook, causing the store's customer service to become impatient.

Satisfied

excellent

Great staff, they give me a larger car than what I booked, the car was in perfect condition, the policy was completely clear..

Average