37 Car Rental Brands at Istanbul Airport (IST)

Reviewed: November 6, 2024

차를 인수 받을때 풀커버 보험을 들었으나 계약서에는 표기되지 않았고 결제 금액 등이 표기 되지 않았다.

Reviewed: July 18, 2024

It's okay, but they leave a little fuel in the tank, so you need to return it in the same condition.

Reviewed: July 4, 2024

On the day of pickup, the staff were enthusiastic and professional. They patiently explained the vehicle's operating details and local traffic rules, which made me feel very reassured. The car was in excellent condition, clean and tidy inside, without a flaw. The seats were comfortable, and the driving experience was fantastic.

Reviewed: June 19, 2024

Quite satisfactory

Reviewed: June 15, 2024

Repeatedly pushed insurance sales.

Reviewed: July 31, 2024

Exceptionally smooth experience, received a new car with just over 100 kilometers on the odometer. The self-drive trip for half a month went very well, without any attempts to upsell insurance.

Reviewed: July 30, 2024

The service was excellent! I love the people in Turkey!

Reviewed: July 29, 2024

Satisfied

Reviewed: July 26, 2024

Arrived early, picked up the car directly without any insurance upsell.

Reviewed: July 24, 2024

Very satisfied

Reviewed: July 30, 2024

Good service, bought full insurance.

Reviewed: July 15, 2024

Quick and convenient

Reviewed: May 5, 2024

There were some unclear additional charges. I paid cash at a bridge, but the HGS also charged 410 lira, which seems hard to get back.

Reviewed: April 14, 2024

There was no line, and the staff provided clear and simple explanations.

Reviewed: January 9, 2024

Quite satisfactory

Reviewed: July 29, 2024

Satisfied

Reviewed: July 28, 2024

Very satisfied

Reviewed: July 17, 2024

The process was very simple, and the car was in good condition. There was only one tire pressure warning which was resolved at a gas station without any major issue. Returning the car was smooth as well; just paid the highway toll and left.

Reviewed: July 17, 2024

Satisfied

Reviewed: July 16, 2024

Satisfied

Reviewed: July 21, 2024

Average

Reviewed: July 21, 2024

Credit card processing was slow, took too long

Reviewed: June 29, 2024

Average - they pushed insurance.

We bought basic insurance, but they made us buy extra coverage. Their English was not good, making communication difficult.

Reviewed: May 14, 2024

The staff were very patient in a foreign country.

Reviewed: July 21, 2024

Average

Reviewed: July 21, 2024

Average

Reviewed: July 20, 2024

The specified model wasn't provided; they gave us a Carolla SUV. The parking garage was poor, and there were several dents and scratches on the car.

Reviewed: June 18, 2024

The staff were very friendly and patient.

Reviewed: June 18, 2024

The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.

Reviewed: July 21, 2024

It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.

Reviewed: May 30, 2024

Very good

Reviewed: May 22, 2024

Overall, I am quite satisfied.

Reviewed: October 1, 2023

The car was not picked up with a full tank and returned with a full tank, but rather picked up with an empty tank. The reserved gasoline car was not provided; instead, we got a small Fiat diesel car. Despite having a scheduled return time, the store was closed upon arrival. We had to wait for an hour before someone came to inspect the car.

Reviewed: May 16, 2022

They are helpful ... good communication with us and accept to give us 2 hour's additional to drop the car

Reviewed: July 13, 2024

Satisfactory

Reviewed: April 19, 2024

The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.

Reviewed: April 15, 2024

Very good

Reviewed: March 1, 2024

Satisfied, efficient, no pressure to buy insurance

Reviewed: February 29, 2024

Satisfied

Reviewed: July 9, 2024

Overall, it's okay.

Reviewed: July 4, 2024

Very satisfied

Reviewed: April 27, 2024

Great, but the car key was a bit old.

Reviewed: June 17, 2024

When we picked up the car, the fuel tank was empty. The staff only focused on getting our signatures and did not inform us that the car had no fuel! I understand English, so they could have told me, but even without that, there are translation apps they could have used to notify me. They didn't say anything! We drove about 10 kilometers and had to stop by the roadside because the car ran out of fuel. Most importantly, when we called the company, no one answered! Another issue: the car they gave us was extremely dangerous. A maintenance warning light came on as soon as we started driving! They just took a lot of photos when handing over the car and didn't explain any important details. It feels like they only care about making money and not about our safety! At the gas station, we stopped and had someone inspect the car, and they told us the tire pressure was uneven and the wheels were loose! We had to get it repaired ourselves. When we asked to change the car, after a lot of back and forth, they told us there was no available car in the area. We were in the capital city, Ankara! I don't even want to talk about the return process. Overall, it was a terrible experience! Everyone, please spend a bit more money to rent a car at the airport, and go for a major car rental company. Avoid these kinds of rental agencies that do not ensure your safety!!

Reviewed: January 9, 2024

Please check my complaint and customer services communication with me by email

Reviewed: January 7, 2024

Overall rental experience was satisfactory.

Reviewed: November 26, 2023

The app showed that both pick-up and drop-off were at the airport, but the actual location was ten kilometers away in a remote area. The rental company is very unprofessional. I waited over an hour at the airport to get the car, and over half an hour to return it. The car was handed over with an empty fuel tank. The condition of the car was also terrible, with maintenance lights on when I received it.

Reviewed: October 30, 2019

I, along with four other ladies, planned a 14-day trip with lots of luggage and decided to rent a car in Istanbul. This was the only company with a large automatic car available, so we booked it. Upon arrival, we waited for almost an hour and then called to be picked up and taken to the office. We were driven to a very dark side street, at least 10 kilometers from the airport, with only a dimly lit parking lot and no other staff in sight. We called the number provided by the platform, and the person on the phone told us to sign the contract with the driver first, and then he would provide the car. After signing, they handed us a manual car with no fuel, contrary to our booking. We protested, but the person on the phone insisted that we had booked a manual car. Our complaints were ignored. I then called customer service. They were polite and patient but couldn't resolve the issue. Due to the late hour, we had no choice but to pay someone to drive us to our destination. To keep up with our itinerary, we had two options: 1. Return the car and fly; 2. Wait for the company to provide the correct car. They insisted we had booked a manual car, and despite multiple calls with customer service, the company begrudgingly agreed to a swap but couldn't guarantee the timing, clearly trying to make things difficult. So, I opted for the return, which the car company refused. Frustrated, we booked flights and left the car (for which we had to fill the gas) at the hotel for the company to pick up. Initially, they claimed they couldn't collect the car, but the hotel later confirmed they did take it that same day. I've only shared around 60% of the details here, but you can imagine our frustration. The platform's support was patient and tried to help but ultimately didn't solve the problem, largely just comforting me. The customer service assured us that an after-sales ticket was created and the issue would be resolved once I returned home. It's been 15 days since I came back, neither the rental fee prepaid on the platform has been refunded, nor the company has returned the 600 Lira deposit. Why was the deposit deducted? The gas tank was full when we left! This car company is unfit for business on this platform; I genuinely suspect it's a scam.

Reviewed: June 14, 2024

This was my first time renting a car. I chose the cheapest car but opted for the most expensive insurance. I thought the staff would take me to the car, but instead they directed me to select one from the lot, so there's a high chance the car you pick might not be available and they'll give you another one. The staff also presented a paper while signing the agreement, stating that any issues with the glass or undercarriage would be the driver's responsibility. This is not a problem as long as you have purchased the highest insurance on QEEQ; local insurance companies can reimburse it, although you may need to pay upfront. You can just take the car yourself. AVIS is a big rental company, so they might overlook small details. When returning the car, follow the 'rent a car' signs, drive slowly and follow the instructions. Go to level R of the parking lot where there's a small office. The staff will quickly inspect the car and then you’re done. As long as there are no major scratches on the car, it should be fine.

Reviewed: June 11, 2024

It's acceptable, explanations were detailed.

Reviewed: May 25, 2024

Everything went smoothly. No need to queue for the car pickup, and the store was easy to find.

Reviewed: May 25, 2024

Satisfied

Reviewed: May 23, 2024

The store is right inside the airport, very convenient. The deposit is low and was refunded within three days after returning the car. Avis is really great, the car was in very good condition, and both picking up and returning the car were quick and easy. The deposit was also low. I'll definitely choose Avis again in the future. Before traveling, I read a lot of negative reviews about other companies, so I decided to rent from Avis in advance. They have a counter at the airport, which is very convenient. The car was new, with less than 3000 km on it. The initial deposit was just 500 RMB; I thought it was a mistake at first and confirmed it multiple times through text messages. The deposit was refunded the day after I returned the car (minus toll fees). During our 12-day road trip, the roads were well-constructed, wide, and not very crowded. Fortunately, we rented a small car, otherwise it would have been difficult to navigate in and out of small towns. Google Maps often directed us to very narrow roads in small towns. The toll fee was automatically charged through an HGS device, and gas stations offered free car washes.

Reviewed: April 13, 2024

The car was in good condition, with over 8000 kilometers on it when we picked it up. We had just enough space for three large suitcases with three people. If we had four people, there wouldn't have been room for the luggage.

Reviewed: June 14, 2019

Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.

Reviewed: February 11, 2017

Car pick-up was easy and straightforward. A company representative met us at the arrivals hall and took us directly to the parking lot opposite. After verifying and inspecting the car, we received the keys. No unnecessary questions or explanations about operating the vehicle. They just informed us that the car had no gas and could only drive for about 10 kilometers. We also had to pay the parking fee ourselves when leaving the lot. I asked the parking attendant where the nearest gas station was, but he didn't speak English. Without further ado, I drove out of the airport, avoiding highways and overpasses, sticking to surface roads to find a gas station. I stopped on the side of the road and flagged down a taxi to ask the driver. He didn't know either. Just when I was about to despair, a passenger in the taxi told me to follow him. People in Islamic countries are actually very friendly, haha.

Reviewed: July 15, 2016

Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!

Reviewed: February 28, 2016

There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.

Reviewed: August 15, 2015

The company did not confirm my order, causing eight of us to wait at the airport for over eight hours. We left the airport at 6 AM and only got the car around 2 PM. It directly disrupted our itinerary; we missed our hotel reservation and lost 150 euros.

Reviewed: March 20, 2024

The car I got was not the model shown in my booking. I had to drive back to pick up point to request to change to another car after picking up the car as alert "Low Tyre Pressure" was lit on car's control panel. Later, the car they replaced was in very dusty and dirt condition. In addition, alert "ad blue low level" was lit and I have to refill the ad blue by myself on my way after driving the replaced car for a few hours. Fortunately, the rest of all was working fine.

Reviewed: December 23, 2023

excellent company

Reviewed: August 6, 2021

excellent car and service but for ruturn the deposit take along time one month , and road charge taking alot of money , without giving information how much cost when you ruturn the car

Reviewed: September 30, 2019

I picked up the car at 2:00 PM, and there was no line.

Reviewed: August 3, 2023

The staff at the rental company were very nice. There was a problem with my credit card when picking up the car, and it took a long time to resolve, but they were very patient throughout. The car was very new, a model from January 2022 with just over 20,000 kilometers on it. The car was very comfortable and easy to drive. Being a diesel vehicle, it was very fuel-efficient.

Reviewed: October 14, 2020

Not being able to speak English clearly, which bothered me. I received a car other than the one that was identified by me, where I booked a European-made car and received a Korean car under the pretext that the requested car was not available, which is supposed to give me a European-made car. The way employees speak nervously and are unclear due to their poor language and lack of respect for the other party because they are not understood. I will not make reservations from the same company in the future.

Reviewed: May 31, 2019

Charges were made to my credit card without consent.

Reviewed: November 18, 2018

Two months after renting the car, additional charges were made, claiming a traffic violation in a city I've never been to. Multiple appeals were ignored. I strongly suspect either a mistake or a scam by the rental company.

Reviewed: August 16, 2018

The staff were very friendly and even took us to refuel the car!

Reviewed: July 30, 2023

The team were helpful and cooperating through the pick up and drop off with clear information. Special thanks to Firat who helped me with the incident I had at the drop off.

Reviewed: July 3, 2023

Car was very good.

Reviewed: September 27, 2021

The service was terrible. I requested a sedan but was given a hatchback. It was late that day, and when they delivered the car to the terminal, only a hatchback was available. Their attitude was awful, basically like they didn't care. The worst part was all the unnecessary deposits they asked for, along with various miscellaneous charges. The car they gave was in poor condition, very noisy, and sounded like a tractor when reaching 90 km/h.

Reviewed: April 6, 2020

The car was not clean...

Reviewed: June 29, 2019

I had to make several calls to find the person when picking up the car.

Reviewed: October 17, 2018

Delayed for three hours to get the car, wasted half a day. Had communication issues with the car rental company.

Reviewed: August 4, 2022

Central in istanbul was very good

Reviewed: May 21, 2022

The service was okay, but the car provided was not as advertised.

Reviewed: October 28, 2015

The service was very attentive, and the procedures were handled quickly.

Reviewed: August 29, 2015

The company is excellent, very satisfied.

Reviewed: July 27, 2015

I must give high praise. The vehicle pickup and return services were excellent. They calculated the toll charges right away when I returned the car and refunded my cash deposit (1000 Lira). I asked what to do in case of any traffic violations since my credit card wasn’t working. They told me that if there were any, they would email me and I could wire the money to them. Of course, I should not have committed any violations. The vehicle had only 1000 kilometers on it; it was practically new. It’s worth noting that their airport location is in the domestic arrivals hall. We spent a long time looking in the international arrivals hall and couldn’t find it.

Reviewed: February 12, 2020

Extremely unreliable car rental company!!! Please be cautious! They charged a 500 lira deposit on my credit card when I picked up the car. I returned the car on January 21st, and the staff said they would refund the deposit within 2-3 working days. Today is February 12th, and I still haven't received the deposit. The staff on WhatsApp is now completely ignoring me. I've never encountered such a company!! Also, the car had no fuel when I picked it up.

Reviewed: June 28, 2019

They didn't mention any car damage when returning the car, but claimed there was damage the next day and charged me for it. Is this appropriate? Full of lies, do they think Chinese people won't bother with a few hundred bucks?

Reviewed: October 17, 2018

Service attitude was good, but the car was given with an empty tank. They promised to refund the extra fuel I added in cash, but when I returned the car, they didn't mention it. I was in a rush to catch my flight and forgot to bring it up. There was no return point at the airport. I parked in the lot and agreed to pay the parking fee. They charged me 40 liras, but someone at the airport later said it should be 12 liras.

Reviewed: October 17, 2018

They said there would be a customer service representative at the exit to greet us, but there wasn't. We had to call and they arrived late. The representative said we needed to pay a deposit using a card, but they did not accept cards with the UnionPay logo (my card is an international card with both UnionPay and Visa logos). After contacting the website's customer service, they said someone would come to try again. Despite two reminders from the website's customer service, no one showed up after an hour. Finally, the website's customer service advised me to rent from another store. The same card worked in Antalya in ten minutes. I feel this is ridiculous, and my money has not been refunded yet. It feels like a scam.

Reviewed: October 5, 2018

Waited for an hour in the arrival hall, they asked for my credit card before I even got settled. I booked an automatic, but they gave me a manual and insisted I booked a manual. I've rented cars in the US over 20 times and this is the first time I've been charged a 50 lira cleaning fee for a dirty car. They held a 500 lira deposit, not a pre-authorization. Honestly, I didn't even plan to get it back. Remember, do not use this company, don’t skimp, and always buy full insurance. If big brands don’t differ much, don’t hesitate.

Reviewed: April 16, 2023

Extremely dissatisfied. The staff didn't speak English, the service was inefficient, and the outdated POS system couldn't process our credit cards, so we couldn't pick up the car.

Reviewed: December 13, 2018

The service was excellent! The rental company could deliver the car nearby or to the hotel, and the procedures were very simple. I have rented cars multiple times in various countries, and this company is the most convenient.

Reviewed: January 11, 2018

Good

Reviewed: October 7, 2017

When picking up the car, their store found a significant discrepancy between the order amount and the booking amount. With the assistance of QEEQ, we managed to pick up the car, but it took us 2 hours.

Reviewed: June 10, 2017

Overall, it's okay. The car is relatively new, and the pickup and drop-off were relatively smooth.

Reviewed: June 15, 2016

It's okay, just the rented car was different from what was booked, but still acceptable

Reviewed: July 5, 2015

Not bad, diesel POLO, 16,000 kilometers, the car is in great condition and very fuel efficient. Picked up at Garenta airport, returned at the airport, super convenient. The 300 lira deposit was refunded to my account just 3 days after returning to the country.

Reviewed: September 13, 2017

The rental company's service was poor, they took my GPS and wouldn't return it

Reviewed: August 22, 2017

Incorrect car model

Reviewed: September 13, 2015

This company has no desk at the airport. The provided phone number was unclear with an extra area code, making me make over ten international calls, costing me 170 RMB. The so-called seven-seater was not as expected. The seventh seat could only be used by removing the luggage compartment cover, which was very small and only held four pieces of luggage, so we had to rent another car. The second car was manual, which wasn’t clearly communicated, causing us a lot of trouble. The person who delivered the car didn’t speak any English, so we had to communicate through numerous phone calls with the company. Main points: 1. The car wasn’t as described, resulting in extra costs for the customer. 2. The poor communication service wasted our time and money. This was the worst experience among all my rentals from Zuzuche, making me doubt their service and influencing my future choices.

Reviewed: January 2, 2024

The staff are fishy, they asked two credit cards , then I refused, after they use one credit card. The staff very suspicious,not friendly,i will not deal with them and i don’t recommend them at all.

Reviewed: February 10, 2019

No car available upon arrival, they said it was due to an accident.

Reviewed: January 5, 2019

Waited for over three hours. I rented a Mercedes automatic MPV but was given a Ford manual instead.

Reviewed: October 21, 2018

The rental company's address was fake. Upon arriving at the airport in the morning, we called and were told to wait at the airport. After a long wait and multiple follow-up calls, they stopped answering altogether. We had no choice but to take a taxi to the address listed on the rental contract. The address turned out to be fake, with no such street number. Finally, after the taxi driver made a call, we managed to pick up the car from a car wash. The taxi fare cost us 300 lira. This company is completely unprofessional.

Reviewed: February 20, 2024

There is no office at the airport. I called the rental company and waited a long time for them to arrive. The office is a ten-minute drive from the airport. The car had no fuel, and I had to refuel it myself. This company seems very small and unreliable. I do not recommend it. Picking up the car took too much time. It's better to rent from a company that has an office at the airport.

Reviewed: August 18, 2023

This is a fraudulent company. We bought insurance for 520 euros at the store, had a minor collision on the way and reported it to the police on site. The police issued a handling email to the car rental company at the scene. After returning the car, 850 euros were deducted from our credit card for repair fees. The car rental company said we did not report the incident to the police, so the insurance couldn't compensate!