Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.
The company did not confirm my order, causing eight of us to wait at the airport for over eight hours. We left the airport at 6 AM and only got the car around 2 PM. It directly disrupted our itinerary; we missed our hotel reservation and lost 150 euros.
Nobody was waiting for us at the airport and it was really hard to reach someone to pick-us from the airport and drive us to the pick-up location.
In the end, the experience was so-so as it took more than 60min to collect the car. Take extremely close attention at the scratches, to avoid extra charges at the end of the rental.
The drop-off was fine.
“Absolute terrible - nobody showed up with the rented car at Izmir airport.”
About Essence Car Rental:2.0/10
We called Them 2 times, the First Call - they were delayed and sorry. After 1/2 hour a New Call - Then they Said they had cancelled the car the Day before by mail - but they never did that. No car 1.30 in the Night fantastic
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