CAR RENTAL REVIEWS ON BUDGET IN ISTANBUL

The overall service was acceptable.

Personnel très sympathique et professionnel.

Simple et rapide

drop-off stuff need upgrade . and more transparency with customers.

Communication was difficult due to language barriers, and the car received was not the one booked.

Good service, bought full insurance.

Quite satisfactory

The service was quite good, and there wasn't much need to queue. However, due to vehicle issues, it took over an hour to get the car.

Au comptoir, il n’y avait pas la voiture que j’avais réserver, j’ai payé 80$ pour un surclassement. J’avais déjà payé pour la location et la compagnie m.a facturer en double et je n’étais plus dans le pays quand je m’en suis rendu compte. Plus jamais budget.

There were some unclear additional charges. I paid cash at a bridge, but the HGS also charged 410 lira, which seems hard to get back.

Very satisfied

There was no line, and the staff provided clear and simple explanations.

It's okay, but they will ask you to buy full insurance.

Due to the cancellation of my order, when I tried to rebook later at around 10 PM, the unprofessional communication of the rental company's customer service caused the store to be unwilling to talk to the customer service at all. I rented for a total of 3 days, because I chose a return time that was half an hour later than intended on the app, the app showed I rented for 4 days and I paid for 4 days. But when I arrived at the store, the order was only for 3 days. The store explained that they allow a 1-hour buffer, so if you rent for 3 days and 1 hour, they only charge for 3 days. In reality, I paid for 4 days on the app. I then communicated this with the rental company's customer service and canceled the first order, being told that the deposit would be refunded within 3 to 5 days. It has been more than half a month now, and I have not yet received the refund. I had to rebook, causing the store's customer service to become impatient.

The service was excellent and they only charged a 3000 lira deposit for the highway tolls. The remaining deposit was returned quickly.

Satisfied

gooood

excellent team

excellent

Quick and convenient

I rented a Volvo but was given a Qashqai instead. These are not the same class of cars, yet the price was the same. Ridiculous.