CAR RENTAL REVIEWS ON WINDYCAR AT ISTANBUL AIRPORT, IST

The Beijing to Istanbul direct flight arrives in the morning, around 5 AM. I waited at the rental company's counter for over three hours.

Not being able to speak English clearly, which bothered me. I received a car other than the one that was identified by me, where I booked a European-made car and received a Korean car under the pretext that the requested car was not available, which is supposed to give me a European-made car. The way employees speak nervously and are unclear due to their poor language and lack of respect for the other party because they are not understood. I will not make reservations from the same company in the future.

There were significant issues with both picking up and dropping off the car.

The staff at the rental company were very nice. There was a problem with my credit card when picking up the car, and it took a long time to resolve, but they were very patient throughout. The car was very new, a model from January 2022 with just over 20,000 kilometers on it. The car was very comfortable and easy to drive. Being a diesel vehicle, it was very fuel-efficient.

The staff were very friendly and even took us to refuel the car!

Two months after renting the car, additional charges were made, claiming a traffic violation in a city I've never been to. Multiple appeals were ignored. I strongly suspect either a mistake or a scam by the rental company.

The rental company staff did not speak English. Luckily, I had a Turkish friend who helped communicate in Turkish, so we managed to return the car without any problems. Otherwise, I don't know what trouble we would have faced.

Charges were made to my credit card without consent.