We had to wait three hours to get the car. The reserved Volkswagen Multivan was unavailable, but they upgraded us to a Mercedes Vito for free, and included three complimentary services: half a tank of fuel, no charge for a second driver, and no extra cost for driving outside of Germany. The Italian guy at the front desk was really patient and helpful. Kudos to him! I'll look for you next time! :)
This rental company is very dishonest. They swapped your car at pickup and the car was full of damages! When returning the car, they said everything was fine, and after signing off and leaving, they charged an additional 800 euros from the deposit for new damages. The damages noted on the inspection sheet were already there upon pickup! Luckily, we had photos as proof. Such behavior is really terrible! I highly do not recommend renting from this company!
Generally, the service abroad is excellent and people are very polite. The only issue is the language barrier, as communicating in English in Hungary can be challenging.
When I arrived at the T1 store, there were no cars available. They said they didn't know how long I'd have to wait because they didn't have drivers to bring the cars from the parking lot. Then they told me to take a bus to the T2 store to pick up the car.
“Bad service , mandatory downgrade, safety issues”
About Wheego:4.0/10
Service at counter was slow and not polite. I got a vehicle much smaller than I ordered. Then had to sign form that there are no scratches on the vehicle I never saw. Sever safety malfunction of front wheels swerving right. And to finish return is only at terminal 2 Frankfurt while no paperwork says it so.
It was smooth and systematic process for pick up as well as drop off! The vehicle, Dacia Duster had 83000 KM during pick up yet the maintenance of the car was excellent, no dents or major scratches. During pick up, the staff informed about the three minor scratches that the vehicle has and asked to click pictures and videos for reference. No problem whatsoever during drop off too. Actual process of pick up and drop off took 20-25 minutes each but due to other guests to it took time. Will definitely rent a car from Wheego whenever I plan next trips!
About QEEQ:10.0/10
It was a smooth experience on qeeq! Expected price drop feature to be more useful but it didn't help much. Overall a great experience and would definitely book on qeeq again!
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