LISBON CAR RENTAL REVIEWS

It was ok… less

Ok

Very satisfied.

Very satisfied.

Shouqi Car Rental actually partners with a European rental company. The T1 terminal at Lisbon Airport has a whole building dedicated to various car rental companies, making it easy to find the pickup location. However, returning the car can be confusing. The rental office is just to the right after exiting customs at T1. Note that the vehicle inspection process in Portugal is very thorough. Once you inform the staff that you've purchased full insurance, they won't try to sell you additional coverage.

Foi tudo positivo. Até agora.

Sem nada a acrescentar

We wanted a small car for two people to get around, so we booked a small car. The car was ideal. Fairly new and in good condition.

As always QEEQ is fantastic.

The pick-up/drop-off point is outside of the airport, but there's a regular shuttle. Shuttle may be overcrowded, so be in advance for the drop-off.

Excellent

Counter staff tried to upsell to more expensive car, tried to sell insurance package although I had full insurance already

Not bad. I didn't buy insurance in China, thinking it would be better to buy it locally. But the staff on site said that this is a 4*4 high-end model, and it cannot be covered by full insurance. This means that if the car has a major issue, we would have to pay 6000 euros.

Very satisfied

The car was in great condition and met all of our expectations

great booking process- easy can clear

Very satisfied. There was no pressure to buy insurance or hidden charges. The staff were easy to communicate with and had a good attitude. Do not rent an electric car, charging is very troublesome.

Very satisfied, no pushy insurance sales, and no hidden fees. The staff are easy to communicate with and very friendly. Don't rent electric cars; charging them is troublesome.

After waiting in a queue at the counter, they announce additional fees ("premium location' fee, minimum license requirement, e-toll device hire). On top of that, they are trying to push very hard for their overpriced insurance. The vehicle I booked (an Audi Q2) changed to a Wolksvagen Touran (not the same category), and when I asked for time to think, I finally ended up with a Renault Captur. On the positive side, I must say that the deposit charge was returned to me the next day after I dropped it off.

The person on the line was very helpful and patient.

The counter only checked the document issued by QEEQ, ignoring my notarized Hague Apostille. Europcar's system is mediocre; the address, phone number, and email all need to be handwritten. After explaining that I had purchased all the insurance before departure, the counter did not push additional insurance, which is a good practice among major car rental companies nowadays.

They were running a promotion, so the price was very cheap. The car was great, but charging was very troublesome. You can't use a credit card; you have to download an app. This wasn't informed in advance, wasting a lot of time.

I waited a long time for the car and at the return, they were very cautious about every small scratch, one that I couldn’t see in the photos and they charged 180€ for it!! I was furious at the return.

Qeeq did an excellent job considering the circumstances, I hope the AXA insurance will do the same.

Apart from having to wait in line for a bit when picking up the car, everything else was very convenient.

The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available.