The pickup point is not at the airport, and the store's attitude on the phone was very bad. You have to wait at the airport for the staff to deliver the car, and the same applies for the drop-off; you need to make an appointment over the phone for the staff to pick up the car from the airport. The phone is almost unreachable, especially on weekends, and the staff's attitude is rude. They hang up after a few words, and I had to rely on QEEQ customer service to help contact them.
Due to Covid-19 office was only opened for pick-up. I think I might be the only client that day. I had to postpone pickup +2h - No problem. Drop-off with key deposit box on guarded Parking. Car was perfect and clean. Not Mercedes C-class but much stronger 8 months old Volvo S60.
The car had an engine warning on from the time I collected it. Engine power was resuced. The car was sluggish and not running smoothly. Not fit for purpose.
About QEEQ:8.0/10
Need to ensure that the cars are in proper working order.
Very good overall. I returned the car earlier but I forgot to top off the fuel but the guy receiving the car (Pavel) was kind and waited while I refueled.
“Nice budget agency. Just beware that they are not at the airport, so keep that in mind”
About SURPRICE RENT A CAR:8.0/10
I am not sure how they keep prices so low sometimes. I like this rental company. I just wish the pick-up process was smoother, with emails or some notifications first.
“Great value disappointing end to trip uploading photo of so called damage on bumper”
About Wheego:7.0/10
Great value couldn’t fault qeeq however car was hired through wheego and they tried to claim off our insurance for an non existent scratch on the underside of the car on return. Must be getting commission from each car they get to claim off even the guys co worker couldn’t see what he was looking at only that we spoke for ourselves he backed down. I would never rent from wheego again because of this.
Please refer to the email I sent to booking@zuzuche regarding order number 1004095432 yesterday. I trusted the platform's contracted company and specially went to the airport to pick up the car. This was the result.
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