I’m very satisfied with the overall service. Always check reviews before traveling; they can be really helpful. The customer service was very responsive and patient, making me feel supported even while away from home. I want to thank the customer service reps I spoke with. Great job!
Booked a small manual compact a month before our trip, we were told at the check in desk they didn't have a car that size and would we like to upgrade? (additional €45/day) when I protested that the upgrade should be at their costs, I was told we would have to wait until the found a car from another hire company. We were left waiting an hour before getting the car (which had the company's livery on it, so clearly had it all along)
When I complained to the manager, he told me they have a shortage of cars and some people have to wait 6 or 7 hours!!
This company seems to operate on low sticker price and rely on up-charges and bad service (one of the check in staff spend more time texting on her phone than working)
I won't be using them again - you get what you pay for...
Counter at terminal 1 was not crowded during this time of the year and easy to find
The car was new VW TAIGO Medium SUV as expected.
The staff at the counter was nice paper less.
About QEEQ:10.0/10
Booking was quick and easy through QEEQ, competitive prices
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