This was my second time using Wheego. When I arrived at the store, the female staff member informed me that there were no cars available, only small manual ones. She said I could take one if I wanted or wait, but she couldn't specify how long the wait would be. Since I was pressed for time, I asked a few additional questions. A nearby woman, who seemed to be the manager (based on her Czech accent), rudely told me that these were their rules, and if I didn't want a car, I could cancel or quietly wait. I responded that I am at least their customer and questioned their service approach. She then started ranting in German, which I couldn't understand. After waiting for over an hour, they finally gave me an old and battered Hyundai i30. I ignored her during the entire process as I found her behavior unpleasant and unnecessary. I quickly took the car and went on with my day of client meetings.
The car rental company was easy to find. It was my first time renting with Wheego, and I had to fill out forms and verify my driving license. The staff was very patient, even giving me a map to guide me to pick up the car because of my limited English. When returning the car, the staff inside were also very friendly. You only need to hand over the keys to them. I received an email the next day. Now I'm just waiting for confirmation regarding the deposit, which might take a few days.
When I arrived at the T1 store, there were no cars available. They said they didn't know how long I'd have to wait because they didn't have drivers to bring the cars from the parking lot. Then they told me to take a bus to the T2 store to pick up the car.
This car rental company is terrible. Avoid it!!! The car had no engine oil when I first drove it. The deposit was charged directly instead of being held.
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