ISTANBUL AIRPORT CAR RENTAL REVIEWS

차를 인수 받을때 풀커버 보험을 들었으나 계약서에는 표기되지 않았고 결제 금액 등이 표기 되지 않았다.

Exceptionally smooth experience, received a new car with just over 100 kilometers on the odometer. The self-drive trip for half a month went very well, without any attempts to upsell insurance.

Very satisfied

The process was very simple, and the car was in good condition. There was only one tire pressure warning which was resolved at a gas station without any major issue. Returning the car was smooth as well; just paid the highway toll and left.

Very satisfied

Good service, bought full insurance.

The service was excellent! I love the people in Turkey!

Very satisfied

It's okay, but they leave a little fuel in the tank, so you need to return it in the same condition.

Very satisfied

The service was quite enthusiastic. They ask if you need additional insurance without pushing it. The car had only 4100 kilometers, almost new.

Credit card processing was slow, took too long

Average

Average

Average

It was a complete nightmare. Called the store clerk upon arriving at the airport, but couldn't understand them due to a heavy accent and poor attitude. After contacting customer service, I finally got to the store. The clerk demanded 200 euros for highway fees, threatening a 15 euro charge per camera if not paid. Had to pay 100 euros after further customer service intervention. Not sure if the clerk or all Turkish people are scammers. On one day, the car broke down and we were stranded on the highway. The rental company said we could only contact them via WhatsApp, but I couldn't receive the verification code. Kept asking customer service for help until we finally got a new car after a whole day's hassle, which completely disrupted our travel plans.

The specified model wasn't provided; they gave us a Carolla SUV. The parking garage was poor, and there were several dents and scratches on the car.

Satisfied

Satisfied

Arrived early, picked up the car directly without any insurance upsell.