CAR RENTAL REVIEWS ON BUDGET AT IZMIR AIRPORT, ADB

They made things difficult on purpose. It took two hours to get the car at the site; if you wanted to get the car immediately, you had to pay extra for an upgrade. Five to six groups of Chinese people who arrived around the same time also faced the same issue. We had a reservation and paid in advance, so why couldn't they prepare the car ahead of time? It felt like we were renting last-minute. I had to stand in line three times before finally getting the car. They claimed that a foreigner in Izmir spoke Chinese, but he was just a figurehead who got flustered at the sight of female customers.

Specially

They routinely asked if we wanted insurance. When we declined, they didn't press further or unexpectedly add insurance clauses. Very straightforward.

Все было быстро и качественно. Но, стоит в информации четко указать, что офис находится в domestic terminal. Больше всего времени ушло на поиск офиса. Но процесс получения и возврата действительно быстрый.

Good, the process was very quick.

They charged an additional 137 euros for insurance at pickup, almost 1000 RMB. This was partly due to our language barrier and their aggressive upselling.

Good

They promised to keep the car waiting for me (as the payment already made in advance) but when I arrived they didn't have any car from the same category they downgrade the category from luxry to economy Clio and refused to refund the difference or give more days I paid 50% extra for economy car

So helpful,fast& polite Thanks

It's okay

Excellent car rental company, refunded the credit card deposit promptly after return.

The Proace City we got had just over 30,000 kilometers on it, which is relatively new. The handling was also good.

I was extremely displeased with the customer service attitude when picking up the car in Izmir. We arrived 10 minutes early, but he said it wasn't time according to the contract and we had to wait. Meanwhile, a mother and son arrived; the mother had booked the car but didn't have a translated document. The customer service was adamant that they couldn't rent the car without it and ignored them entirely, showing no willingness to help. The mother mentioned having the document electronically but needed to print it, and the customer service refused again, even though there was a printer right there at the desk. They had to contact their domestic agent to request help, but the customer service rudely refused to communicate, shouting 'I can’t call!' When we were picking up our car, the same customer service insisted that we buy insurance, stating that the insurance we bought through a domestic rental company wasn't recognized and was useless. Even our domestic agent's attempt to communicate with them was rudely rejected. This was the only extremely rude person we encountered in Turkey, and we were very upset and shocked. Is this really a world-renowned rental company?! When returning the car at Kayseri Airport, I was very worried about encountering such unreasonable customer service since we were returning the car three hours early. But the customer service there was very friendly and efficient. Despite a small accident where a local rear-ended our car, the procedure with the police and the insurance company was handled smoothly. He quickly checked the documents and inspected the car, and the process went smoothly. He even shook hands with us warmly when we returned the car, making us feel very welcomed. So, it's really a matter of individual behavior. Our complaint is specifically about the customer service at Izmir Airport, as they severely damaged the image of Turkey and the company!

Pickup was very quick. I was worried about returning the car, so I went to the airport early. It took only two minutes to complete. Very convenient.

There was a guy who spoke Chinese at the pick-up location who insisted that the comprehensive insurance I bought was not good and tried to sell me their insurance. Almost fell for it. However, my insurance covered everything he mentioned. Although I canceled the additional insurance, I don’t know when I’ll get the refund along with the deposit. This might require additional communication later. When returning the car, the staff were cold, there were few of them, and everyone had to queue up. They even let foreigners cut in line.

The staff at the counter were very inefficient. There was only one person in line ahead of us, but it took them over 30 minutes. When it was our turn, it took nearly an hour to process our information. Doesn't the system synchronize information? They also tried to upsell us on full insurance. The car we received was older and not very clean.

Easy to rent, hard to return! Delayed our trip! The deposit hasn't been refunded for half a year, and no staff proactively contacted us!

Very satisfied

Overall very good, the staff at both the pickup and drop-off points were very polite.

I booked a Volvo S60 but was given a Golf. There wasn't enough space for luggage, not to mention the comfort of the rear seats.

Very satisfied.