In the office guy asked me for credit card. I had only debit card so they charged me 150€ for "extra insurance" which is obligatory for debit card.
This is rip off and bullshit. Tricky company, absolutely don't recommend.
Very satisfied. During our trip, a nail punctured the rear tire. Following the procedure, the staff quickly refunded the repair costs when we returned the car.
“Car was fine, but the fact they didn’t accept Amex after saying they did, put me in difficulties”
About Nissa:9.0/10
It did not exceed my expectations as I booked an estate vehicle but the car I received was a cross over SUV which has a small/medium boot but I needed a large boot. I was told they accepted American Express for the deposit which they didn’t accept on arrival and I paid an additional £165 on top of the rental agreement to cover the fact that they told me they do not accept Amex upon arrival
The car was very old, with over 70,000 kilometers on it. The door locks were broken, and only the driver's door could be opened after parking. The driver's seat height adjustment was also broken, making the seating position very low. Although claimed to be an SUV, it felt more like a sedan. Overall, the condition of the car was very disappointing.
When picking up the car, a deposit of 900 euros was charged, not as a pre-authorization, but directly as a transaction. Now, a month and a half has passed, and the deposit has still not been refunded. I tried contacting the rental company via email and WhatsApp, as provided at the time of pickup, but received no response. After researching online, I found overwhelmingly negative reviews about this rental company, including multiple reports of withholding large deposits from tourists. I strongly suspect this is a fraudulent rental company specializing in deposit scams! Moreover, I booked the rental company RIGHT CARS through the platform, but the contact information they provided belonged to another company, Active rental a car. I don't know the relationship between these two companies, but both have terrible reviews!
There was no staff at the airport counter, and the provided phone number was not answered. We had to ask a taxi driver to take us to the pickup location, which cost us 150 lira. Additionally, the vehicle did not match the model we ordered.
Had to wait nearly half an hour to pick up the car, but everything else was fine. Added extra insurance at pick-up, included a second driver, and upgraded the car model, which cost an additional 200+ per day. It's still better to buy full insurance in advance on QEEQ. Car replacement was very convenient, and the vehicle condition was good.
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