ENTERPRISE CAR RENTAL REVIEWS IN TURKEY

Charged extra rental fees without deducting the amount already paid, resulting in double charges. After communication, the refund was processed.

Booked a pickup truck but switched to a business car due to manual transmission. Spacious.

I was given a different car than the one I have rented it’s a lower quality, I had to wait over one hour because my flight was early and I was told by the staff that I was delayed because I rented through QEEQ specifically because they have issues with QEEQ I had to be penalized by waiting more than one hour

Picking up and dropping off the car was convenient.

Overall, it was pretty good.

Very smooth, the process is simple

Satisfied

Pretty good

I didn't get the car i was expected instead i had to pay more to get a car which fits with our needs

The service was very good, but the fees were not consistent with what QEEQ informed. They overcharged by more than 100 lira. A deposit of 15,000 lira was taken.

Satisfied

Terrible experience, the car kept flashing warnings.

The rental was supposed to be a Mercedes, but we were given a Fiat 9-seater. We only had 5 people, and this car would roll unexpectedly. The windows often malfunctioned, and the engine frequently had issues. The screen wouldn't display, the air conditioning didn't work, and the car was very old. There were no alternative models available.

Satisfactory

The fees and deposit are from a shady company. Do not use them.

Not proactive in solving problems, only cares about money.

Very good

Satisfied, efficient, no pressure to buy insurance

The staff is kind with good communication. They gave us a car with the tank empty, but we insisted that the booking was with the tank full. Finally, they accepted and filled the tank.

Customer service answered all our questions.

The service was fine, and both picking up and returning the car went smoothly. The only reason I didn't give a full star rating is that the car provided was different from the one we reserved. We chose this car because it indicated that a Peugeot 208 could fit three 24-inch suitcases. Although I had doubts, I mentioned specifically that we needed a car that could hold three 24-inch suitcases. The store replied that this car can only seat two people and hold three 24-inch suitcases. So I was somewhat prepared, but they ended up giving us a Hyundai hatchback instead of the Peugeot 208, which was disappointing. If it weren't for the luggage capacity claim, I might not have chosen this package.