Hertz, Munich Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Munich Airport Information, Car Rental Instructions & Policies

Address

MUENCHEN AIRPORT CENTER LEVEL

Telephone

+4989978860 / +49899788612

Pick-up Instructions

The Hertz - Munich Airport car rental location is in terminal

You can walk to the counter of Hertz - Munich Airport car rental.

From arrivals, follow the signs for Munich Airport Center / "Zentralbereich". Once there, Gold Customers will go to P6, take the elevator EAST to level 6. Your name and parking bay number will be on the gold board.

Drop-off Instructions

Please return the car at the Car Rental Return parking, address: Terminalstraße W, 85356 München-Flughafen, Germany. Coordinate: 48.355738559803434, 11.786545415760088

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -22:00	06:00 -22:00	08:00 -17:00	06:00 -22:00	06:00 -22:00	06:00 -22:00	06:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 19.64 - 26.14 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Mercedes S-class, Porsche Macan, Compact Or Larger, Range Rover Sport-diesel, Discovery Sport, Volvo Xc90, Rover Velar Winter-diesel, Volvo Xc60, Volkswagen T6 Caravelle 4x4 Incl. Gps

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Germany

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 13.6/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 16.8/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 16.8/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 16.8/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Croatia Czech Republic Hungary Poland Slovakia Slovenia Netherlands Belgium France Show More Croatia Czech Republic Hungary Poland Slovakia Slovenia Netherlands Belgium France Switzerland Italy Austria Luxembourg Liechtenstein	EUR 41.65 per rental

Must-not:

Taking rental cars to following countries is not allowed:
Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Bulgaria, Estonia, Georgia, Greece, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, North Macedonia, Moldova, Montenegro, Romania, Russia, Serbia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 850-1800 for other car models.

EUR 1100 for Polestar 2,Toyota Corolla,Renault Captur,Opel Movano Xl2 10/12m3,Peugeot 5008,Skoda Octavia,Peugeot 3008 Hdi Active Bva,Kia Sportage,Opel Insignia,Mercedes Eqa Eqb,Bmw X1,Mx 5 Cabrio,Toyota Camry At,Opel Insignia,Skoda Karoq,Lwb High Roof,Kia Sportage,

EUR 1250 for Bmw 5 Series,Opel Vivaro,Renault Grand Scenic,

EUR 1500 for Mitsubishi Pajero Sport,Volkswagen Caddy Maxi,Benz V Class,Bmw M440 Gran Coupé *model Guaranteed*,Bmw 5 Series,Mercedes Eqv-electric,Bmw Serie 5 Touring,Audi A3 Sportback,Porsche Macan,Toyota Prado,E Class Convertible-4wd,Benz Vito,Volvo Xc90 Aut,

EUR 1800 for Volkswagen Golf Gti,E Class Cab,Fiat Abarth Cabrio,Merdedes Benz S-klasse,Compact Or Larger,

EUR 3000 for Model 3 Sr,Model 3 Performance,Mercedes Eqc,

EUR 3600 for Volvo Xc60,Porsche Panamera,Audi A7 Sportback Aut.,Mini Cooper Automatic Or Similar,

EUR 850 for Hyundai Hb20,

EUR 950 for Fiat Tipo Hb,Ford Focus,Ford Transit Swb,Captur Winter Tyres,Peugeot 308,Opel Crossland,Volkswagen Golf,Mercedes A Class,Mercedes A Class,D1 Ds Ds3 Crossback E Tense,Bmw 118d,Renault Clio,Vw Caddy,Peugeot E 208-electric,Ford Transit Lwb,Toyota Aygo,Fiat Fiorino,Xc40 Plug In,

EUR 950 for Fiat Tipo Hb,

EUR 950 for Ford Focus,

EUR 950 for Ford Transit Swb,

EUR 950 for Captur Winter Tyres,

EUR 950 for Peugeot 308,

EUR 950 for Opel Crossland,

EUR 950 for Volkswagen Golf,

EUR 950 for Mercedes A Class,

EUR 950 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Volkswagen Golf Gti,

EUR 950 for Bmw 118d,

EUR 950 for Renault Clio,

EUR 950 for Vw Caddy,

EUR 3000 for Model 3 Sr,

EUR 1250 for Bmw 5 Series,

EUR 1500 for Mitsubishi Pajero Sport,

EUR 1500 for Volkswagen Caddy Maxi,

EUR 1150 for Polestar 2,

EUR 1500 for Benz V Class,

EUR 950 for Peugeot E 208-electric,

EUR 1150 for Toyota Corolla,

EUR 1150 for Renault Captur,

EUR 1150 for Opel Movano Xl2 10/12m3,

EUR 1150 for Peugeot 5008,

EUR 950 for Ford Transit Lwb,

EUR 1150 for Skoda Octavia,

EUR 1150 for Peugeot 3008 Hdi Active Bva,

EUR 1150 for Kia Sportage,

EUR 1150 for Opel Insignia,

EUR 1150 for Mercedes Eqa Eqb,

EUR 1150 for Bmw X1,

EUR 1500 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 1500 for Bmw 5 Series,

EUR 1800 for E Class Cab,

EUR 1500 for Mercedes Eqv-electric,

EUR 1250 for Opel Vivaro,

EUR 1500 for Bmw Serie 5 Touring,

EUR 950 for Toyota Aygo,

EUR 950 for Fiat Fiorino,

EUR 1150 for Mx 5 Cabrio,

EUR 1500 for Audi A3 Sportback,

EUR 1500 for Porsche Macan,

EUR 1500 for Toyota Prado,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for E Class Convertible-4wd,

EUR 1500 for Benz Vito,

EUR 1150 for Toyota Camry At,

EUR 1150 for Skoda Karoq,

EUR 950 for Xc40 Plug In,

EUR 1100 for Lwb High Roof,

EUR 1250 for Renault Grand Scenic,

EUR 3000 for Model 3 Performance,

EUR 3000 for Mercedes Eqc,

EUR 3600 for Volvo Xc60,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Merdedes Benz S-klasse,

EUR 3600 for Audi A7 Sportback Aut.,

EUR 3600 for Mini Cooper Automatic Or Similar,

EUR 1800 for Compact Or Larger,

EUR 150 for Ford Transit Swb,Vw Caddy,Ford Transit Lwb,Fiat Fiorino,Iveco Eurocargo 120e25,Lwb High Roof,

EUR 250 for Mitsubishi Pajero Sport,Volkswagen Caddy Maxi,Benz V Class,Bmw M440 Gran Coupé *model Guaranteed*,Bmw 5 Series,Mercedes Eqv-electric,Bmw Serie 5 Touring,Audi A3 Sportback,Toyota Prado,E Class Convertible-4wd,Benz Vito,Volvo Xc90 Aut,Bmw Ix3,Merdedes Benz S-klasse,Compact Or Larger,

Theft Insurance Excess differs by car model:

EUR 1250 for Bmw 5 Series,Opel Vivaro,Renault Grand Scenic,

EUR 1800 for Volkswagen Golf Gti,E Class Cab,Fiat Abarth Cabrio,Merdedes Benz S-klasse,Compact Or Larger,

EUR 3000 for Model 3 Sr,Model 3 Performance,Mercedes Eqc,

EUR 3600 for Volvo Xc60,Porsche Panamera,Audi A7 Sportback Aut.,Mini Cooper Automatic Or Similar,

EUR 850 for Hyundai Hb20,

EUR 950 for Fiat Tipo Hb,

EUR 950 for Ford Focus,

EUR 950 for Ford Transit Swb,

EUR 950 for Captur Winter Tyres,

EUR 950 for Peugeot 308,

EUR 950 for Opel Crossland,

EUR 950 for Volkswagen Golf,

EUR 950 for Mercedes A Class,

EUR 950 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Volkswagen Golf Gti,

EUR 950 for Bmw 118d,

EUR 950 for Renault Clio,

EUR 950 for Vw Caddy,

EUR 3000 for Model 3 Sr,

EUR 1250 for Bmw 5 Series,

EUR 1500 for Mitsubishi Pajero Sport,

EUR 1500 for Volkswagen Caddy Maxi,

EUR 1150 for Polestar 2,

EUR 1500 for Benz V Class,

EUR 950 for Peugeot E 208-electric,

EUR 1150 for Toyota Corolla,

EUR 1150 for Renault Captur,

EUR 1150 for Opel Movano Xl2 10/12m3,

EUR 1150 for Peugeot 5008,

EUR 950 for Ford Transit Lwb,

EUR 1150 for Skoda Octavia,

EUR 1150 for Peugeot 3008 Hdi Active Bva,

EUR 1150 for Kia Sportage,

EUR 1150 for Opel Insignia,

EUR 1150 for Mercedes Eqa Eqb,

EUR 1150 for Bmw X1,

EUR 1500 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 1500 for Bmw 5 Series,

EUR 1800 for E Class Cab,

EUR 1500 for Mercedes Eqv-electric,

EUR 1250 for Opel Vivaro,

EUR 1500 for Bmw Serie 5 Touring,

EUR 950 for Toyota Aygo,

EUR 950 for Fiat Fiorino,

EUR 1150 for Mx 5 Cabrio,

EUR 1500 for Audi A3 Sportback,

EUR 1500 for Porsche Macan,

EUR 1500 for Toyota Prado,

EUR 1800 for Fiat Abarth Cabrio,

EUR 1500 for E Class Convertible-4wd,

EUR 1500 for Benz Vito,

EUR 1150 for Toyota Camry At,

EUR 1150 for Skoda Karoq,

EUR 950 for Xc40 Plug In,

EUR 1100 for Lwb High Roof,

EUR 1250 for Renault Grand Scenic,

EUR 3000 for Model 3 Performance,

EUR 3000 for Mercedes Eqc,

EUR 3600 for Volvo Xc60,

EUR 1500 for Volvo Xc90 Aut,

EUR 3600 for Porsche Panamera,

EUR 1800 for Merdedes Benz S-klasse,

EUR 3600 for Audi A7 Sportback Aut.,

EUR 3600 for Mini Cooper Automatic Or Similar,

EUR 1800 for Compact Or Larger,

EUR 150 for Ford Transit Swb,Vw Caddy,Ford Transit Lwb,Fiat Fiorino,Iveco Eurocargo 120e25,Lwb High Roof,

EUR 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Munich Airport

Railway Stations

17.7 mi from Muenchen Ost Train Station

18.1 mi from Central Station Munich

20.6 mi from Muenchen-Pasing Train Station

Hotels

18.2 mi from Hotel Cristal München

Other Landmarks

17.7 mi from Hofbräuhaus

17.8 mi from Frauenkirche Munich

17.9 mi from Marienplatz & Town Hall

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 48.353708 11.786481

Location Images

The Rental Desk

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 0.5
Vehicle cleanliness: 0.6
Spaciousness: 0.6
Counter staff: 0.5
Pick-up location: 0.6
Drop-off location: 0.6
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

G.Parkinson
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: Largest luggage space as we had a wheel chair.
Dislike: Good car but came at a price I wouldn't normally pay.
Read More >
A.ALKADHEM
Munich
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
I suggest to open more counters in Munich Airport due to congestion
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H.Alfarhan
Munich
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
No comments
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H.ALSHEHRI
Munich
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was not ready and they upgraded my choice to the upper levek.. Great
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Alvin
Munich
7 /10 Good
Reviewed: Sunday, December 22, 2024
There was much confusion as the final drop off location was different from the stated site. We had to call in to the help line for assistance to return the car. Booking amount was also to much discrepancies which I have yet to verify and validate.
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G.Bright
Munich
6.4 /10 Average
Reviewed: Sunday, December 22, 2024
I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy
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m.alteneiji
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Thanks they give me mercedes v300 d model 2022
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Anonymous
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good and quick
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Rosalind Wilmot(t)
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car was in great condition, worth its price
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Evangeline Den(n)is
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
It wasn't hard to find the HERTZ counter at Munich Airport, and there weren't many customers at that time. The staff's service was attentive. However, we were surprised to find a spending trap set by HERTZ staff in Munich: On May 20th, we prepaid over a month in advance for 12 days of rental and super insurance through Zuzuche. To be extra cautious, we also bought 13 days of coverage from Worldwide Insure that included Deluxe EXCESS (covering road assistance, tires, glass, roof, and chassis). We arrived in Munich on the morning of July 6, went to the counter to handle the formalities, and provided the rental contract, pickup voucher, driver’s ID, notarized documents, and even the Worldwide Insure email confirmation and insurance policy to the staff. The service agent did not ask if we needed additional insurance. He ultimately gave us a credit card receipt totaling €641. We were unclear about the charges but asked the staff who said it was a pre-authorization and would be refunded later. So, we signed and picked up the car. After returning to our home country, we waited for the refund. Following several emails and phone negotiations, we found out the forced charges on the receipt included: 1) Estimate of charges includes Unlimited Kilometres €134.50; 2) PERS Glass & Tyre €117.00, plus a tax of €48.75, totaling €305.35. HERTZ refunded us €50 and then ignored us. The HERTZ store at Munich Airport definitely deserves a poor rating. HERTZ staff did not ask if we needed to purchase the insurance and took advantage of us not having the time to scrutinize the receipt, causing us unnecessary loss. This is a serious act of deception.
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Calvin Joan
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.
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Leif
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great, very clean, and the staff were very friendly.
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Polly Spenser
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Just outside the airport gate, very convenient. The staff at the store speak excellent English, so communication is seamless.
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Erin Cissie
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Picking up the car is very convenient, but there might be a queue. During the peak summer season, the counters are a bit few, and self-service pick-up is not available.
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Cheryl
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Hertz is quite popular, so the line was a bit slow. They gave us the same model we reserved, and the service was very attentive.
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Kitty Evans
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.
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Ina Attlee
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Renting a car at the airport is very convenient, and the staff have a good attitude.
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Jennifer Wood
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at the store were friendly, the car was relatively new and performed well. However, I originally rented an Opel or a similar model, and the store gave me a Fiat 500X. Is that in the same category? Was it an upsell? During the return, the staff mentioned a tire scratch and a tiny paint chip on a mirror. I believe these were pre-existing, as I had no incidents during my trip. Unfortunately, I didn't notice them during pick-up.
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Everley Evan
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite convenient, not too crowded.
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Adair Jonson
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.
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Omar Eipstein
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The drive was smooth, completed paperwork at the counter, picked up the car at the parking lot, and there were staff available to answer questions about the car.
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Thomas Sinclair
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service is consistently good, but time was tight and I didn't thoroughly review the Super Cover insurance. Everything else was great.
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Hilda Freeman
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied with the service and the condition of the car.
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Hulda Hutt
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall, I'm satisfied with the service. After purchasing the super cover, I didn't even need an inspection when returning the car, which was very convenient. I rented a Mercedes C-Class but ended up with a V60. However, the car was very new, with only 1500km, and in great condition.
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Stanford Garcia
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
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Selena Katharine
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent, friendly and attentive service
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Adair Romeo
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient, simple procedures, and a user-friendly pick-up and drop-off process.
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Basil Steinbeck
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was good. Under a strong recommendation from the counter staff and considering the heavy snow, I bought full insurance. However, they upgraded the car model, so overall, it was quite affordable and reassuring.
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Gale Stone
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The process was quite fast, and the return was very smooth. Very good overall, although I booked a BMW or a Mercedes, but got a Volvo V60. I thought it was an S60 and agreed, but it turned out to be a V60. Although the car is quite long, it was still cramped for two adults and one child in the back seat. However, the car's features are really powerful, so I didn't pursue it further.
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Rupert Hansom
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The trip was full of unexpected events! To summarize, we had a minor accident during the journey. We called Hertz's international emergency assistance, and the German customer service patiently handled all my silly questions and helped us find a nearby replacement vehicle. Thanks to them, our trip was saved. 5 stars!
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Phil Adela
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The originally reserved BMW 3 was not available, but they replaced it with a sporty Jaguar, which was great.
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Gill Christ
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They were very patient and helpful with our requests, but we had trouble finding the return location.
Read More >
Malcolm Symons
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pickup and return were very convenient.
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Hugo Bridges
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The condition of the company's cars is excellent, but the staff at the store kept pushing insurance and other vehicle options, which was quite annoying.
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Dana Haywood
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
The receipt amount printed at the time of return was incorrect, showing 25 euros more. After discussing with the counter staff and presenting the paper order, I received a correct receipt.
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Ives Cooper
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The company is very professional and truly deserving of being a world-class car rental company. It was easy to find following the instructions after leaving the airport. Since we crossed the border into Italy, they replaced the Mercedes with a 9-seater Ford. The only drawback was the requirement to purchase comprehensive insurance (originally insurance was included, but it might have been invalidated by crossing the border). The original 10-day rental was 641 euros, but it totaled 1099 euros in the end, which is a bit pricey.
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Sabrina Salome
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff were very patient and attentive, and the procedures were fairly simple (since it was our first overseas car rental). The car was in excellent condition, with only 2000 kilometers on it, and the navigation was very powerful. Very satisfied with the car rental experience.
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Pamela Douglas(s)
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I booked a BMW 3 Series without navigation but ended up with a Land Rover Evoque, which had only been driven for over 8000 kilometers, included navigation, and was a diesel version. What a pleasant surprise! I scheduled the pickup for 8 AM but arrived a little after 7 AM and was able to get the car immediately. The service was also excellent!
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Stacey
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Friendly service, very new vehicle
Read More >
Clyde Abe
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.
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Anna Jim
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good experience, but the final payment hasn't been completed yet, so I can't give a full evaluation.
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Daisy II.
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
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Darlene Leopold
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.
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Sandy Piers
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
There is a wide range of vehicles to choose from, the location of the car lot is convenient, the cars are new, and the process is fast and simple. However, be cautious as they may claim that the car you originally booked is unavailable and try to upsell you to a more expensive, luxurious model, along with unnecessary insurance and equipment. The additional insurance and equipment they offer are quite pricey. In my opinion, roads in Europe are generally good, and drivers tend to follow the rules; if you have good driving skills and are cautious, the basic insurance is usually sufficient. Dare to say 'no' to their 'enthusiasm'.
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Jay Maud
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Fast and friendly counter service, excellent car condition.
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Lucien Belle
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited over half an hour in line to pick up the car. Despite being told there would be no extra fees, they automatically added high insurance costs without informing the consumer. Very disappointing!
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Julian Kennedy
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz service was good. The wait time to pick up the car was quite long, but there was a staff member to check the car upon return. Our car's windshield had a small dent from a rock, which was noted by the staff. Once the return process was completed, I received the billing statement a few days after returning home. The damage assessment was reasonable, good service.
Read More >
Armand Church
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Very good
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Gladys Sainsbury
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Average service, short wait times, new vehicles
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Benson Beaufort
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!
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Antony Rossetti
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pick-up and drop-off were very convenient. Although they promoted full insurance, they remained very friendly when I declined.
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Eli Buck
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Munich branch is large and professional. Even though the car had a small issue, it was replaced and upgraded to a better model. Great service.
Read More >
Aubrey Holmes
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very disappointed, reserved a Land Rover but got a Peugeot
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Patrick
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A big company is indeed different, the cars are very new and the service is good.
Read More >
Pandora Harte
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I have rented cars in Germany twice. The first time I rented an Audi A4 estate, but since they didn't have it, they upgraded me to a Volvo XC60, which was okay. This time I booked a Mercedes E-class estate, and again, they didn't have it, so they upgraded me to a Volvo XC60. Initially, I was a bit upset, but I found the XC60's noise insulation to be much better than the E-class estate I rented in the UK, and it had more space. The interior quality is much lower, and the driving feel of the Mercedes is definitely a class above Volvo.
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Eartha Malthus
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I rented a Mondeo but they gave me a Focus. This is unacceptable.
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Buck Minnie
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The airport location is very noticeable, the queue was short, and the staff were very professional. We needed to extend the rental period, and they offered a very favorable price right away. The entire process was very simple.
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Dora Edgeworth
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were so many car models available, they almost took up an entire floor. As expected from the top company. They provided a diesel car, which saved money. Thumbs up!
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Gene Bell
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Maybe because it was on the island, the service felt average.
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Herbert Jordan
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
No issues encountered, acceptable service attitude
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Jodie Vaughan
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
Extra charges and taxes are very high!
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Beacher Leigh
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
There were quite a few people in line at the airport, but the order was well-maintained and the staff were very friendly! The process and car pick-up were very smooth!
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Stanford Garcia
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
This was the worst car rental experience I've had in many years. They gave us a car that already had scratches. Thankfully, we had full insurance and took photos when we picked up the car. We returned the car in Salzburg, and the rental company staff there asked for a damage report from when we rented the car. No one had given us or reminded us to take such a report earlier, but they said it was fine since we had full insurance and we wouldn't need to pay extra. In the end, we found out they charged us an additional 140 euros, and we have no idea what for. We contacted the rental car service to inquire. It's been over a week now, and we still haven't received a response. Very dissatisfied.
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Arlen Tracy
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.
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Amanda Veblen
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
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Yvette Haydn
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!
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Laurel Ellis
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service!
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Zachary Congreve
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Scam
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Deirdre Bartlett
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited in line for almost two hours, only one staff member was handling service, the queue was about 50-80 meters long.
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Payne Camilla
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
Did not specify the required gasoline type, leading to unnecessary detours.
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James Whitman
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff were very nice.
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Eileen Doherty
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.
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Maureen Ruskin
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
QEEQ is my go-to when traveling abroad. Very convenient.
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Archer Broad
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
At around ten at night, there was hardly anyone in line.
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Maggie Barnard
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
Do I really have to write a review? I'm too lazy to do it.
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Virginia Alerander
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Entered the country at 6 am, had breakfast and went to pick up the car a little after 6. No need to queue, there was no one at the Hertz counter (the rental confirmation stated that Hertz counter service time is 6:00-23:59). A guy from a neighboring counter who was wearing another company's vest came to assist. Since there was no need to queue, I had no complaints.
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Pamela Crofts
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The waiting time was over 30 minutes, and they didn't have the V40 I reserved, so they immediately upgraded me to an Escape SUV.
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Maxine Commons
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
Booked a Mercedes, ended up with a Ford. There were at least two similar Mercedes parked nearby. When I asked customer service, they said it's the same grade and refused to change.
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Winifred Raglan
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Dissatisfied, the contract had undisclosed unfair terms.
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Lester Horatio
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
Waited 45 minutes in line to pick up the car.
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Jared Swift
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
I wasn't very satisfied. I booked a V40, but they told me it wasn't available and replaced it with a Ford Mondeo. They also charged me for the GPS which cost 1000, while the car rental was just 1500. How can I not complain about this?!
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Clarence Yerkes
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The rental company casually added all the insurances, making the price twice as expensive as the booking without any notice. Due to the language barrier, I didn't realize it until I returned the car. My negotiations yielded no results. Be cautious with this company to avoid being scammed.
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Elizabeth Longfellow
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.
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Mick Flower
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Before my trip, I learned from Hertz staff in Hong Kong that the actual car models available for the type I booked would only be Ford Galaxy 7 Seats and Ford Tourneo 7 Seats (the rental car reviews also only listed these two default models). On July 29, when I picked up the car at Munich Airport, the counter staff, Hofmann M., informed me that the actual car available was a smaller Ford S-Max. I immediately objected, but he insisted that the Ford S-Max was in the same category (which later proved to be untrue). Because the Ford S-Max was too small, Hofmann M. suggested that I could rent a Mercedes Benz V-class 8 seats for an additional Euro 300 without the Cross Border Fee. To avoid travel delays, I reluctantly agreed. He then printed the Rental Record for me, and after reviewing it, I questioned the last three charges (Fuel option: Euro 73.24, Location service charge: Euro 69.00, and Tax: Euro 72.82). He assured me that if I returned the car with a full tank, these charges wouldn't apply, so I signed the new Rental Record. On August 14, after returning the car, I found out from the Hertz Statement of Charges that the Location service charge: Euro 69.00 and Tax: Euro 72.82 were still charged. First, if Hertz had provided me with the Ford Galaxy or Ford Tourneo as per the contract, I wouldn't have needed to pay extra for an upgrade, which is the root of the problem. Second, if Hertz couldn't provide the booked car model and needed to upgrade, the upgrade should have been free. Third, Hofmann M. stated that only an additional Euro 300 was required and assured me that the last three charges wouldn't apply, which led to my agreement and signature. His sales tactics were basically fraudulent.
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Drew Berkeley
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
I took a number, but when it was my turn, they skipped me. Unbelievable...
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Quinn Michelson
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
Didn't get the car I wanted
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Burgess Bowen
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
You can pick up the car as early as 6 AM, no crowds.
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Brady Eugene
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
The service attitude is pretty good, but the wait time is still over twenty minutes. Additionally, they couldn't provide the booked car category. We booked a luxury sedan, but they could only provide an economy car. After more than an hour of communication, the rental company finally provided a Mercedes convertible, but there were three of us and the luggage couldn't fit. We ended up accepting a Ford Edge.
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Todd Pansy
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Completely satisfied
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Ivan Kent
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
Deceived about insurance, claimed to upgrade me, thought I was paying an extra 100 RMB as shown in the app, but actually paid 800 RMB more.
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Violet Haggai
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.
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Winfred Bill
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
They provide many customer service representatives, making the location easier to find.
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Corey
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very easy to use
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Marico Sheridan
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Waited for a long time
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Georgia Stuart
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was good. My English isn't great, but the lady at the service desk was still very patient.
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Robert Field
Munich
4 /10 Average
Reviewed: Sunday, December 22, 2024
The company forces additional insurance without informing customers.
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Curitis Steele
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This is outright fraud. At Munich Airport, they said there’s no extra insurance, only a pre-authorization—it’s just a blatant scam. Do we have to record everything everywhere we go? Germany is full of discrimination!
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Tabitha Webster
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Car replacement, additional insurance, and GPS service fees
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Florence Tennyson
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
Arrived at 11:30 AM, waited in line for an hour. There were six stations, but only 3-4 were working. Not very efficient.
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Hazel Cook
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Scam company, they said the deposit would be refunded
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Booth Whittier
Munich
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The Munich airport branch isn't open 24 hours, they start at 8 AM, and their customer service was quite poor and indifferent.
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Isabel Grace
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Standardized service
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Theobald Swinburne
Munich
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Smooth communication, clear instructions.
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Maria Felix
Munich
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not many people picking up cars
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Josephine Chaucer
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.
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Michelle
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.
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William Piers
Munich
6 /10 Average
Reviewed: Sunday, December 22, 2024
Clearly deceiving consumers. Initially said they would give us a Volkswagen, later I mentioned we booked a Mercedes, and then they just found a sedan version, not the wagon we booked. Our luggage almost didn't fit.
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