You usually don't get the car you reserved. I booked a Mercedes-Benz E-Class wagon but was given an Alfa Romeo. The Alfa Romeo has no other major issues, but the front bumper radar sensor is blocked by the license plate, which is not securely fixed. When driving, the license plate shakes, causing frequent false alerts. It's pretty frustrating.
Due to issues with the rental company's system, the staff took 45 minutes to successfully input the order information. It took a whole hour to pick up the car.
I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy
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