The company forces additional insurance without informing customers.

The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

Renting a car at the airport is very convenient, and the staff have a good attitude.

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.