Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Benson Beaufort

Germany

Reviewed: Sun, Jun 18, 2017

About Hertz: 8.0 /10

The service was quite standard and picking up the car was very convenient. However, we were told there was no Mondeo available when we arrived, and we were upgraded to a Mercedes instead. At the time, the communication wasn't clear, so I happily drove off thinking it was a free upgrade. When I received the bill back home, I thought I had been fined abroad (I had prepaid the rental fee through QEEQ). It was only after inquiring that I realized there are no free lunches. Haha, but I still think it was worth it. This car rental experience was great!

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Payne Camilla

Germany

1 days rental

Reviewed: Tue, Aug 21, 2018

About Hertz: 6.0 /10

Did not specify the required gasoline type, leading to unnecessary detours.

Darlene Leopold

Germany

1 days rental

Reviewed: Wed, Aug 6, 2014

About Hertz: 4.0 /10

There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.

About QEEQ: 8.0 /10

Kitty Evans

Germany

1 days rental

Reviewed: Thu, Sep 3, 2015

About Hertz: 10.0 /10

Picking up the car was smooth. There was no E-Class available, so we chose a Volvo V60. The car is not big, but it is very stable on highways and has strong diesel power.

About QEEQ: 10.0 /10

Polly Spenser

Germany

1 days rental

Reviewed: Tue, Oct 13, 2015

About Hertz: 10.0 /10

Just outside the airport gate, very convenient. The staff at the store speak excellent English, so communication is seamless.