Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Michelle

Germany

Reviewed: Wed, May 1, 2024

About Hertz: 6.0 /10

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Jared Swift

Germany

1 days rental

Reviewed: Tue, Jun 26, 2018

About Hertz: 4.0 /10

I wasn't very satisfied. I booked a V40, but they told me it wasn't available and replaced it with a Ford Mondeo. They also charged me for the GPS which cost 1000, while the car rental was just 1500. How can I not complain about this?!

Maureen Ruskin

Germany

1 days rental

Reviewed: Wed, Oct 17, 2018

About Hertz: 10.0 /10

QEEQ is my go-to when traveling abroad. Very convenient.

About QEEQ: 10.0 /10

Clyde Abe

Germany

1 days rental

Reviewed: Tue, Aug 26, 2014

About Hertz: 10.0 /10

The two staff members at Hertz Munich Airport were very nice. We encountered some issues when picking up the car, but after four to five hours of effort, they eventually managed to rent us a car. Returning the car in Frankfurt was very convenient; the staff just drove the car to check the mileage, and that was it. They didn't inspect the exterior, possibly because we had purchased the comprehensive insurance. We had reserved a BMW X3 but were given a Volvo wagon instead. The car was a diesel model, very new, with many features and a built-in German navigation system that was quite useful during our trip.

About QEEQ: 10.0 /10

Hugo Bridges

Germany

1 days rental

Reviewed: Mon, Oct 20, 2014

About Hertz: 8.0 /10

The condition of the company's cars is excellent, but the staff at the store kept pushing insurance and other vehicle options, which was quite annoying.

About QEEQ: 10.0 /10

Malcolm Symons

Germany

1 days rental

Reviewed: Sat, Oct 25, 2014

About Hertz: 8.0 /10

Pickup and return were very convenient.