Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Josephine Chaucer

Germany

Reviewed: Wed, May 1, 2024

About Hertz: 6.0 /10

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

About QEEQ: 8.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Violet Haggai

Germany

1 days rental

Reviewed: Wed, May 30, 2018

About Hertz: 2.0 /10

I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

Eileen Doherty

Germany

1 days rental

Reviewed: Mon, May 6, 2019

“A tour around Germany, including Zugspitze, Neuschwanstein Castle, and Königssee.”

About Hertz: 4.0 /10

The car was not cleaned before handing it over, which didn't feel great. Although it's a new car, it was very dirty with many scratches.

Arlen Tracy

Germany

1 days rental

Reviewed: Tue, May 8, 2018

“Munich~Berchtesgaden~Innsbruck~Beckenried~Füssen~Munich”

About Hertz: 2.0 /10

This company is not honest in their operations. Upon arrival, they stated that crossing the borders to Austria and Switzerland would incur extra fees. The original quote of 315 euros increased to 870 euros. Despite my multiple assertions that I did not need additional insurance or other services, the staff insisted that this is the normal price and that there were no other fees except for the cross-border fee. I eventually had to call the car rental customer service to negotiate and finally settled at 507 euros. This situation highlights two issues: 1. This company's cross-border fee is significantly higher than others. Previously, I rented from another company with a cross-border fee of 6 euros per day. 2. The quote is very dishonest and deceptive. Note: I have seen similar cases in the comments section for this company, please pay attention.

Ives Cooper

Germany

1 days rental

Reviewed: Wed, Oct 8, 2014

About Hertz: 10.0 /10

The company is very professional and truly deserving of being a world-class car rental company. It was easy to find following the instructions after leaving the airport. Since we crossed the border into Italy, they replaced the Mercedes with a 9-seater Ford. The only drawback was the requirement to purchase comprehensive insurance (originally insurance was included, but it might have been invalidated by crossing the border). The original 10-day rental was 641 euros, but it totaled 1099 euros in the end, which is a bit pricey.

About QEEQ: 10.0 /10