CAR RENTAL REVIEWS ON HERTZ IN MUNICH

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members with very average attitudes, and they said only the CHR was available. If I wanted another model, I would have to wait, but they couldn't say how long. Because I was in a hurry to leave, I reluctantly accepted. The next day, I contacted the rental platform to request a vehicle change, but after two days, they still couldn't reach the rental office. Extremely disappointed with the German rental company.

I wanted to rent a car with a spacious backseat that could fit three 24-inch suitcases, so I specifically chose a Volkswagen Golf. However, when I arrived at the rental office, there were only two Indian staff members who were very indifferent. They said only the CHR was available, and if I wanted a different model, I would have to wait an unspecified amount of time. Due to being in a hurry, I had no choice but to accept it. The next day, I contacted the rental platform to request a vehicle change, but even after two days, they couldn't reach the rental office. Extremely disappointed with the German rental company.

This is outright fraud. At Munich Airport, they said there’s no extra insurance, only a pre-authorization—it’s just a blatant scam. Do we have to record everything everywhere we go? Germany is full of discrimination!

Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process. The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German. I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.

Smooth and friendly process as usual.

The store was quite empty, and the staff were friendly

The car was amazing we were upgraded and the staff at the airport were brilliant

Great value and easy to book

Not many people picking up cars

Satisfied

Arrived at 11:30 AM, waited in line for an hour. There were six stations, but only 3-4 were working. Not very efficient.

Good attitude, not very efficient

Good and quick

Easy to use.

The company forces additional insurance without informing customers.

The car was not ready and they upgraded my choice to the upper levek.. Great

Simply amazing and trustful

I got over charged for things that should not be charged such as special cleaning. The car was not spotless but it was definitely tidy

Thanks they give me mercedes v300 d model 2022

Thanks for best price

Car replacement, additional insurance, and GPS service fees

Checking with you now but hertz Did not hold the cars booked when our flight was delayed by 6 hours and we had to rebook with them through you Don’t understand why not given we paid and were arriving charged more and are trying to charge 75 euro for not bringing the car back 100% full when it was over 90% full and cost to top up would be c 10 euro

Initially good but follow up was difficult after hertz let us down Took 3/5 hours to rebook which was stressful

There was much confusion as the final drop off location was different from the stated site. We had to call in to the help line for assistance to return the car. Booking amount was also to much discrepancies which I have yet to verify and validate.

The service was good. My English isn't great, but the lady at the service desk was still very patient.

Good car