Completely dissatisfied. Long waiting time in line, slow deposit refund process, aggressive upselling, the store is hard to locate, and there were a lot of issues when picking up the car. I still don't know if there will be problems with the deposit refund. Strongly not recommended. At first, they even downgraded my car, and only after strong protests did they provide the correct model.
1. No physical rental contract. The electronic contract is overly complicated, making it hard to identify any damage to the car. 2. The car return process does not include on-site inspection; they only said they would send an email. 3. The deposit takes three months to be refunded, whereas other rental companies usually process it within three working days. Not recommended.
Very satisfied. I forgot to refuel the car before returning it, but the corresponding amount was automatically deducted, and the remaining deposit was refunded quickly.
The driver picking me up refused to go to the designated Subway entrance, and I had to call several times to get him to come. It's quite far, over 15 minutes by car. The counter only had one or two staff members, and they were very slow.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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