CAR RENTAL REVIEWS ON EUROPCAR IN MUNICH

Extremely satisfied.

We got a new Audi A4 - an upgrade from what we ordered (Skoda Kodiaq). It took some convincing however, as we were offered a smaller car at first.

Europcar is okay, but the cars I get from them are often below my expectations. This time I received a Volkswagen T-Cross, which wasn't even listed, so I had to reluctantly choose a Volkswagen Golf. Could you tell me if the car class was downgraded? If so, can I request a refund?

Satisfied

There was no manual inspection when picking up the car, but they claimed there was a scratch on the wheel rim when returning it. Thankfully, I had purchased full insurance.

I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time. The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure. Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out. I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.

I had an outstanding experience using Qeeq! The website/app is incredibly user-friendly, with a clean interface that made it easy to search, compare, and book a car. The platform offers a wide range of options, from budget-friendly cars to luxury vehicles, catering to every need and budget. What impressed me most was the transparency and clear pricing with no hidden fees, detailed descriptions of each vehicle, and customer reviews to help with decision-making. The booking process was seamless, and I appreciated the instant confirmation and flexibility to modify my reservation if needed. The platform also offers great deals and discounts, making it a cost-effective choice. Overall, Qeeq is a reliable, efficient, and convenient solution for car rentals. I’ll definitely be using it again and highly recommend it to others looking for a hassle-free car booking experience!

Picked up the car in Germany. The process could have been faster; had to wait while the staff ran some errands.

The counter staff were very nice.

They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.

Satisfied. I lost my phone holder in the car. Please inform the rental company that I will visit the airport return location tomorrow morning to retrieve it.

There were a lot of people in line, but the service and communication were smooth. Got a free upgrade to a Mercedes E200, and the car was very new.

So far so good.

So far so good.

Excellent service

Very satisfied.

It's okay, maybe it's the rigid thinking of Germans, it's understandable. The steering wheel is too loose, which makes turning on the highway a bit difficult. This is a major issue.

We had booked a Mercedes E-Class, but were informed at pickup that only an Audi A5 was available. With five of us, it felt a bit small. We wanted to exchange it for another model but were told no other cars were available. On the bright side, the car was new and very clean.

It's okay. It felt like an eternity walking from arrival to the car rental location. The staff's attitude was mediocre late at night. Unfortunately, my flight landed after midnight, and despite email communication with the platform, the Europcar desk first denied receiving any email and then insisted on charging an extra service fee. Honestly, I understand the policy, but as a loyal Europcar customer, I just have to vent a little about this Munich Airport location.

Satisfied

Very satisfied

Very satisfied. The rental location and parking lot were very easy to find. However, an additional 19% tax was charged at pickup. The car had only 9 kilometers and still had the slight new car smell, reminding me of when I bought my own car. Returning the car was also easy to find, and the staff member was very friendly and even personally took us to the drop-off point.