CAR RENTAL REVIEWS ON AVIS IN MUNICH

The counter was easy to find. Picking up and returning the car was very convenient, and the car was in good condition. However, it was the first time I heard that there were additional fees for driving across multiple countries in Europe. It felt like the front desk was just looking for ways to charge extra.

Convenient

Overall, quite satisfied.

Very satisfied, the staff were attentive and thorough, with a great attitude!

Collection was straight forward. Explanation is clear and key was given within 15 mins of processing.

Booking platform is easy but as a diamond member, the price diff between fully covered and basic covered is not significant. Price breaker didn't happen as the price stay the same all the way.

Amazing

Amazing

Fairly standard

В финальном счете была дополнительная сумма за страховку, о которой я не был предупреждён

В финальном счете дополнительно был начислен НДС

There wasn't much of a queue. Since we arrived early and refused the upgrade, we still had to wait three hours to get the car. The experience was okay, as it was one hour earlier than the scheduled time.

Nobody at the counter for the returning of the car

Pretty good

Satisfied

Dissatisfied with the car model

The location for returning the car at Cologne station is not clearly marked, and the navigation on the car rental app is also incorrect. It took a lot of time to find the return location.

現地スタッフの対応を含めて、全般に良好でした。ワイパーブレードの件だけが残念。

非常に使いやすかった。

They overcharge, it has been two months and they charged my credit card again.

The staff could hardly speak English when picking up the car. When returning the car, there was no one at the store during business hours and I couldn't reach them by phone. The designated self-service return garage was inaccessible—the door button didn't work even after pressing it for a long time. I had to park the car on the street. The service was terrible; I had specifically adjusted my schedule to return the car during business hours.

The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.

Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.