“Overall good service, thinking of using the company again when we head to Maroochydore in December.”
About East Coast:8.0/10
The car was great.
The lady who served us when we picked up the rental didn’t really explain why we were paying more money. I thought l’d paid everything l needed to. Apparently the extra money was to remove the excess. I wasn’t really given a choice of not doing this.
On returning the car the staff member was very helpful and friendly.
About QEEQ:10.0/10
They were prompt in let me know what the extra money was for.
Give good discounts.
Very good car provider. Everyhting went smooth and I had no problem at all renting or giving it back. I recommend it!
About QEEQ:10.0/10
No price drop for he reservation, I'm confused how it works because sometimes it's cheaper but the price does not change, even as a Diamond client. But overall very easy to book!
“Great car and supportive car hire experience for a woman travelling alone”
About East Coast:10.0/10
Really easy to use. Great cars. Fabulous service from staff… they supported me when my car was crashed into while parked in a car park overnight. It needed to be towed so East Coast sent me a brand new car!
“Could have been better. Sore about the Insurance part.”
About East Coast:10.0/10
Not too happy the Insurance coverage. Had to pay additional AUD$130 as the one bought from QEEQ was not comprehensive, according to East Coast. This was not highlighted in the QEES website during booking.
About QEEQ:10.0/10
The details of insurance coverage
as i had to pay more at desk.
East Coast reached expectations with car, customer service on pick up and return.
The negative
Deposit of $1000 can be held for up to 2 months. Other hire companies hold for usually 3 to 5 days after vehicle return.
About QEEQ:10.0/10
Easy to use. Very happy with Qeeq doing the research for me
“Planning to give 1000 dollars because they could take money from my bank account in case of damage.”
About East Coast:7.0/10
They forced me to pay 1000 dollars as a bond. And I ve told them it is a change in terms and conditions and they told me pay insurance 150 more or 1000 dollars bond or we can't give you car after I came there.
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