“Good ... apart from the unexpected currency conversion fee!”
About Apex:9.0/10
The Staff at Apex were very friendly and efficient.
The Airport Shuttle service was prompt at both pick-up and drop-off ... and very convenient.
About QEEQ:10.0/10
An overall good experience with QEEQ.com
Just a note, however ...
QEEK.com are based in Dublin, Ireland, therefore bookings made through them in any country other than Ireland will incur a currency conversion fee from your credit card issuer.
It's not a huge amount, but in my case it added 2.95% to the cost.
For full and fair disclosure, it would be good if this were mentioned somewhere on the Website ... which otherwise gives the appearance of being "local".
(( I am from Australia ))
“Terrible car provider, will overcharge you if you have a problem.”
About Simba Car Hire:6.0/10
Terrible car provider, should be avoided! They provided us with a brand new car, which was nice. Unfortunately I scratched a bit the rim. In the contract, it's clearly written that a rim scratch is $195. They took our $500 bond and also took around $320 directly from my bank account w/o my consent. Pure scam.
We did not receive the correct vehicle that we booked and were forced to use a Mazda CX-5, which did not have enough space for the four of us with the baby car seat installed. Additionally, we were charged extra for the baby car seat, even though I had already paid for it through QEEQ. We were also pressured into purchasing insurance, as they threatened to charge a $200 withdrawal fee if we declined.
As someone who works for the ACCC, I found it concerning to be treated this way by an Australian company, and I felt harassed. I have already lodged a complaint against this company for their unethical sales practices. The staff were unhelpful throughout the experience.
It may be worth considering if partnering with ACE is truly beneficial for your reputation. I will be in touch soon to provide further information for our investigation.
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Deposit & credit card policies
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