East Coast, Melbourne City – Grand Hyatt Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast - Melbourne City – Grand Hyatt Information, Car Rental Instructions & Policies

Address

123 Collins St, Melbourne VIC 3000, Australia

Telephone

+61755558900 / +611800028881

Pick-up Instructions

Our office is located on Level 4 of the Grand Hyatt Carpark, walk towards to the main entrance of the hotel and on your left there is a elevator that will take you to the office in the carpark.

Drop-off Instructions

When returning your vehicle the entrance to the Grand Hyatt carpark is via Russell Street or Flinders Lane (depending on the direction you are travelling) and follow the signs to one of the dedicated East Coast Car Rentals carpark spaces.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -14:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 10/day

capped at AUD 99

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 10/day

capped at AUD 99

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

capped at AUD 66

Cross Border

To be updated

Cross Islands

Must-not:

Taking rental cars to following islands is not allowed：
Daydream Island, Fitzroy Island, DayDream Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Ford Focus Hybrid,Mg Mg5,Citroen C3,Suzuki Jimny,Toyota Prius-hybrid,Renault Megane,

AUD 0 for other car models.

AUD 5500 for Bmw 3 Series,Toyota Kluger Hybrid,Mitsubishi Pajero Sport,Nissan X-terra,Toyota Hilux,Toyota Hilux,Toyota Hi-lux Dual Cab Ute,Polestar 2,Bmw X4,Mazda Mx30,Toyota Rav4 Hybrid,Peugeot 3008 Aut.,Mitsubishi Eclipse Cross,Mg Zs Ev,Bmw 1 Series,Tesla Model 3,Opel Mokka,Kia Carnival,Tesla Model 3,Tesla Model Y,Toyota Camry,Ford Kuga,Mazda Bt-50 Dual Cab Ut,Spin Adaptada Atendimento Exclusivo Pcd,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Ford Focus Hybrid,Mg Mg5,Citroen C3,Suzuki Jimny,Toyota Prius-hybrid,Renault Megane,

AUD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.2 mi from Melbourne City Heliport

7.3 mi from Essendon Airport

12.3 mi from Melbourne Airport

Railway Stations

0.2 mi from Flinders Street Station

0.3 mi from Parliament Train Station

0.8 mi from Flagstaff Train Station

Hotels

Nearby Grand Hyatt Melbourne

0.1 mi from 1 Exhibition Apartment Hotel

0.1 mi from Adelphi Hotel

Other Landmarks

0.2 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of East Coast Store Location

coordinates: -37.815125084162 144.9698525582

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 2.8
Vehicle cleanliness: 2.1
Spaciousness: 2.0
Counter staff: 2.3
Pick-up location: 2.0
Drop-off location: 2.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Matthew
Melbourne
6.7 /10 Average
Reviewed: Sunday, December 22, 2024
Slow pick up. Car is a Chinese car which is now pretty good in the engine power. Otherwise it is good.
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M.KIM
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
도심가운데에 위치하여 접근성이 좋으며 반납하고 돌아가기에도 너무 편했습니다 직원들은 모두 친절하고 따뜻하게 대응해 주었습니다
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Tina Z
Melbourne
7 /10 Good
Reviewed: Sunday, December 22, 2024
They didn’t take clear car photos and set me in trap to at a wind screen chip but it was present when we received the car. They charged me $1000 deposit and didn’t refund it to me yet after I show them the clear pics when we received the car. I am still wait for deposit refund. Very Frustrating.
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Phoenix Brown
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
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Raymond Moulton
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rented car performed reliably, had good fuel efficiency, and the interior was clean and tidy. The rental service was friendly, the procedures were quick, and the pick-up and drop-off processes were smooth. The only suggestion is that the pick-up location in an underground garage was not ideal. Overall, it was a satisfying car rental experience.
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Boris Robert
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service was terrible; they were waiting like robbers when I returned the car.
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Tracy Jeremy
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall quite good
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Ives Barton
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very enthusiastic
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Cheryl
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Apart from being hard to find, everything else was fine.
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Kevin MacPherson
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I read many reviews before and found mixed opinions about East Coast, which made me hesitant to choose this rental company. For instance, people mentioned that the cars are old, the staff provides poor service, and they push for insurance sales, etc. In the end, I chose the Collins St. location based on its convenience. After picking up the car, I felt confident in my choice! We arrived half an hour late, greeted the staff, and the lady was very courteous, possibly because it was close to the end of her shift, so there was no line. Since I didn't have the printed documents, I asked if electronic versions were acceptable. The lady said I could email them, which was very convenient. The pickup area was just outside in the parking garage, and the car was quite new. The lady showed us the car and explained how to pick up, return, refill gas, etc., and the process was very smooth! After driving the car for a few days, I found it to be very fuel-efficient, my first time driving a hybrid. On the return day, I refueled for $28. I'm not sure about other locations, but I highly recommend the East Coast Collins St. branch!
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Susie Hudson
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
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Mike Lynch
Melbourne
9 /10 Excellent
Reviewed: Sunday, December 22, 2024
Price was very reasonable and location good as we stayed in Collins Street Melbourne so it was a 500-meter walk or you could catch the tram.
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