CAR RENTAL REVIEWS ON EAST COAST AT SYDNEY INTERNATIONAL AIRPORT, SYD

Overall service is excellent. We have rented from East Coast several times. The staff is very professional and has a great attitude. They pick us up at the airport.

The guy who picked us up from the airport was very helpful and even helped with the luggage.

Great experience overall

Seamless and best deal ever

Very good car provider. Everyhting went smooth and I had no problem at all renting or giving it back. I recommend it!

No price drop for he reservation, I'm confused how it works because sometimes it's cheaper but the price does not change, even as a Diamond client. But overall very easy to book!

Excellent service and vehicle form East Coast.

Trustworthy and always price competitive.

Extremely poor service

Surprisingly good

Check in staff was very courteous, knowledgeable, and polite.

Great good customer service.

It would have been helpful if the counter staff in sydney had told us about where to drop the car in Brisbane. We found the drop off point off airport quite by chance, which saved us driving to the airport unnecessarily.

The fastest car rental pick up and drop off. I love that you enter your details online and only need to verify on the day, rather than provide them again (which seems to be the case with many other rental agencies).

Easy booking and at a better price than other rental sites at the time.

The original documents weren’t available, but we were able to pick up the car with photos. Overall, the experience was pretty good.

Very satisfied

The service attitude is alright! But there's a major drawback. Be cautious when renting a car; even if you buy insurance, the deductible is $4,400. This means you have to pay $4,400 before the insurance covers any damage, whether it's a scratch or a minor dent.

Acceptable

Told prior to booking 2 large suitcase of about 80cm fits. It doesnt fit well unless you take the trunk cover off. Sharing as fyi in case you rent this and habe 2 large suitcases with you. Luckily one of our suitcase is 78cm one is 82cm so we placed wider one first then the smaller last. Had to wiggle few times for the trunk to close. Had to drive it with several bird poo on its moon roof, first stop seen myself wiping it off. Thought the crew handing me the car could’ve done a quick one min to wipe off. I didn’t mind doing it but scored rightfully as received so hope they add the consideration for the next customers if they want a 5star clean score. Ultimately all the staff we dealth with was very friendly and supportive so thanks again heaps ! We will rent again and hope its a 5star clean next. Cheers

Forced to buy insurance, no details provided for road fees, car did not match booking. Booked a Mitsubishi but got an MG instead, which had scratches. Due to time constraints, had to buy full insurance for $137.00. Otherwise, a $1000.00 deposit was required. Now, they have deducted road fees three times without providing specific times and locations. Dissatisfied.

Pretty good, the pickup process was fast. However, the car had a lot of scratches and dents already. It's necessary to inspect carefully and point out each one to the staff and take photos, which is quite troublesome. The staff were busy and didn't have time to photograph all the scratches, so you have to record them yourself.

Simple and efficient

The service was good, but I didn't receive the pickup address. I called the rental company to resolve the issue.

your navman desperately needs an upgrade. if i did not had previous knowledge of where i was and where i was going i would have been terribly confused . otherwise the car itself[it was a honda] was great,the mpg was excellent.if you upgrade the navman i would definately use your company again

everything was fine