AVIS CAR RENTAL REVIEWS IN GERMANY

Terrible! Everyone, be careful. This place is worse than smaller rental companies. They scammed us for extra insurance and a full tank of gas! Afterward, they tried to dismiss our complaints with a contract we never saw, and the signature was clearly copied and pasted! Never again, even if I can't find another car, I won't choose Avis!!!!

Convenient

Very satisfied, the staff were attentive and thorough, with a great attitude!

Average

Excellent, no hidden fees.

Excellent

Communication was smooth because I spoke the local language.

Communication was smooth because I spoke the local language.

Satisfied

Satisfied

The service attitude is good, and the explanations are very detailed.

現地スタッフの対応を含めて、全般に良好でした。ワイパーブレードの件だけが残念。

非常に使いやすかった。

Great and very convenient.

El coche ha estado muy bien pero hemos tenido difícultad a la hora de entregar el coche ya que la oficina estaba cerrada.

Todo muy bien

Great service, good vehicle condition

The parking lot signs are unclear, I was completely confused when picking up and returning the car. I felt like crying.

The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.

Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.

Excellent service. Since I had less than 2 years of driving experience, they downgraded my car to a Mercedes wagon and even compensated me for the price difference. The staff at the store were very polite, and the insurance costs were very transparent. I was very satisfied with this trip to Germany, especially Munich. We toured around Germany and loved every city. The German people were very friendly, and the highways had no speed limits. Mostly, you turn right at red lights, overtake from the left, and if you're driving slowly, please stay in the right lane. I drove at 150-160 km/h in the leftmost lane comfortably. Remember to use your turn signals when overtaking and returning to your lane. Overall, you need to strictly follow the rules. This trip had zero accidents and zero violations.

Excellent service. As my driving experience was less than 2 years, they swapped my car for a lower tier one, a Mercedes station wagon, and refunded the difference. The staff at the store were extremely polite, and the insurance prices were very transparent. This trip to Germany was highly satisfying, especially in Munich, which I loved the most. Traveling around Germany, I liked every city, and the people were very friendly. The highways have no speed limit; most right turns were allowed on red lights, overtaking is done on the left, and slower vehicles should stay on the right lane. I drove at 150-160 km/h in the leftmost lane. Always use your turn signal when overtaking and returning to the original lane. Overall, stick strictly to the rules. This trip had zero accidents and zero violations.