CAR RENTAL REVIEWS ON AVIS AT MUNICH AIRPORT, MUC

The counter was easy to find. Picking up and returning the car was very convenient, and the car was in good condition. However, it was the first time I heard that there were additional fees for driving across multiple countries in Europe. It felt like the front desk was just looking for ways to charge extra.

Probably won't consider AVIS again. They charged an extra driver fee when picking up the car but since we forgot the proof, they deducted another fee when returning it. They were also very uncooperative and had a bad attitude regarding fines incurred during the rental period.

Convenient

I booked a Mercedes but was given a Volkswagen at the store. They claimed it was the same car group. Does this count as the same car group? This seems like fraud.

Amazing

Amazing

Fairly standard

Professional team..

Great process & I passed my experience to other as I find easyrentcars the best among others..

Nobody at the counter for the returning of the car

I got a much smaller car a Peugeot 2008 and had to wait for an hour and a half to get it. Dreadful. I have made a complaint to Avis

All good

Booked Premium car Mercedes or Similar Brand. But Avis gave me lower grade car Skoda. Ridicules.

The process was smooth, but the staff initially recommended some better cars without mentioning the additional cost. The sales approach could be improved.

Waited in line for 2 hours.

Very professional

Dissatisfied with the car model

Avis is a very poor car rental company. They added extra insurance without permission and charged an extra day of rental.

سهولة الاستلام والخدمة جيدة وسيتم التعامل مع شركه افيز وتعاملت سابقا مع يورب كار وسيكست والان افيز وهي الافضل بالنسبة لي

السيارة كانت بها عدة كدمات وتم اثبات ذلك قبل الاستلام وعند التسليم

No car available, asked to wait. No alternative / upgrade offered. Had to wait more than 30 minutes and then insisted on getting any vehicle, downgraded without much in savings. Paid extra for second driver. No mention of need for toll sticker even though we indicated cross border travel, so had to pay 100 euro fine.

The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.

Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.