SHOUQIZUCHE CAR RENTAL REVIEWS IN GERMANY

Very good

Returning the car was smooth, but it was slow because there was only one staff member.

Satisfactory

Pretty good. The attendant mentioned minor scratches and had me sign a statement that they were not my fault.

Unclear charges for insurance - Environmental protection fee?

They gave me a much smaller car.

I rent cars frequently; it's okay.

Satisfied

Excellent service, I will definitely rent from this company again next time.

The pickup process and vehicle condition were great. Returning the car was a terrible experience.

I booked through an agent but picked up the car at Europcar. Although I specified in advance that I needed a 7-seater, it seemed like there was poor communication between the service provider and Europcar. When I arrived, they only had a 5-seater available, and I had to pay extra to upgrade to the only 7-seater, a brand-new Multivan. The staff at the store were chatting away, probably because it was close to Christmas, and they didn't attend to us while we were waiting.

Staff in Stuttgart were not very friendly

Very satisfied

Pretty good

I am satisfied. They resolved the issue quickly!

Upon arrival, we were informed that the car we booked online was unavailable. We had to pay extra for a higher-end vehicle and were repeatedly offered more expensive cars.

Recommended

The overall service was fine, but we only got a Volkswagen Golf, which was a bit disappointing and felt like a loss. I don't recommend renting from EUROPE in Ulm.

I rented the car from Europcar at Munich Airport. Since the airport is small, I quickly got through customs, picked up my luggage, and went to get the car. However, the counter staff said I arrived early and the car wasn't ready yet. They asked if I wanted to pay extra for a larger car. I had to wait at the airport for a while before getting the car. They didn't ask if I wanted to add any extras and mentioned they would hold some money as a deposit. The entire receipt was in German, and they didn't explain it, just asked for my signature. After returning home, I realized they overcharged me 100 euros for renting a GPS. I contacted Zuzuche for help, and they patiently assisted me in communicating with Europcar. However, Europcar claimed my signature proved I was aware of the charge. Remember to check every item carefully. This was the first time I encountered such an dishonest car rental company.

Generally satisfied