CARO CAR RENTAL REVIEWS IN GERMANY

Although not at the airport, there is a shuttle bus service which is very convenient. The handsome guy patiently listened to our broken English and responded, even slowing down his speech!

Overall satisfied, but didn't get the reserved model.

Great company

Not bad

The cars from Caro are very new. I booked a Mercedes C-Class station wagon, but they gave me a brand new Mercedes E-Class station wagon upon arrival. An upgrade without additional cost, fantastic! The car was diesel, very fuel-efficient, and powerful, easily reaching 220 km/h on the highway when there was little traffic. The pick-up process was very simple. I had reserved to pick-up and drop-off at Frankfurt Airport. Upon arriving in Frankfurt, I contacted the car rental company, and a friendly gentleman driving a Caro-branded van met me at the airport's Exit 5, holding an A4 paper with my name on it. He drove me and my luggage to the rental office, checked my driver's license and notarized documents, swiped the deposit, got my signature, and I was all set to go. It was a pleasant start to my road trip! When returning the car a day earlier than planned, I filled up the tank and arrived at the return point at 9 PM. The company's staff had left for the day, so I contacted Caro, and they told me to drop the car keys in the mailbox for self-service return. Not feeling assured, I drove the car back to the hotel and returned it the next morning. On the way, I encountered the Caro van and tailed it to the return point. The gentleman drove very skillfully! After some back-and-forth, the fuel gauge dropped slightly. I explained the situation to the gentleman, and he waived the extra charge with a wave of his hand. Amazing service! It was a smooth and pleasant car rental experience!

Not enough staff at the reception; if there are more than two customers, there's a wait.

Excellent service! Reserved a different car but got a brand-new Mercedes in the end.

Although it's not a big company, their service is very attentive.

The young staff were very friendly, but the older staff were a bit indifferent.

Hope they can be more enthusiastic and personalized in the future

Very responsible, no need to queue, ample car availability

Good service, but the selection of cars is too limited.

Good, affordable

A good company, worth recommending

The car pick-up process went smoothly, but returning the car was a bit complicated. The reason was that the pick-up location employee gave the wrong address for the drop-off location, wasting half a day and adding over 500 kilometers. Overall, it was fine.

The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.

Everything was perfect! Just had a minor scratch that cost over 5k to repair! ?

Although it's not a big company, it's affordable and reliable

The service was excellent.

The company is excellent, and the staff are patient and responsible.