TOULOUSE AIRPORT CAR RENTAL REVIEWS

The counter staff was very helpful and explained everything thoroughly. The young man made sure we were satisfied with the car before completing our transaction. He was pleasant and patient.

Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …

Parfait!!

They aggressively pushed for insurance and insisted on checking my additional policy. After switching the car, there was an unexplained charge on my credit card with no notification via SMS, email, or receipt. There is no phone support or customer service available. I have disputed the charge with my credit card company. This company has very poor reviews on TripAdvisor. Don’t try to save a little money and end up losing a lot. Avoid this car rental company.

Helpful staff and provided a cheap upgrade for a more suitable car.

Easy and simple to use - highly recommended.

No information about huge deposit requirement when booking was made, deposit should have been returned straight away, still not returned surely this is breach of contract, paperwork sent in france not english as staff said they would do

Using Bluetooth on our phone a to lock and unlock the car was a problem as the system occasionally gave an error message and failed to work. The lack of a physical counter or a single point of phone contact to deal the problems we encountered was also very frustrating.

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

Price drop worked great!

Europe car is one of the best car rental companies

The overall experience was just average. Please note that there's a limit of 500 kilometers per rental, with an extra charge of 1 euro per additional kilometer. The car itself was pretty good, with more features than described.

Very quick collection and delivery process. Great service.

Customer service was helpful as our outgoing flight was delayed and reassured me the car hire office would still be open on arrival in France

All staff at the pick up were helpful, including the guys cleaning the cars. It was helpful to be able to pick up and drop off on the airport site.

Competitive price and that's why I booked through QEEQ

Pleasant and helpful staff, quick processing

Very good and recommended it to others

Staff excellent.. friendly.. professional.. could not fault.

Love qeeq .. use all the time .. great prices .. no price drop this time but overall smooth transaction.

Firstly, it was impossible to get ahold of anybody at the desk. My flight was going to arrive flight and it was going to be a race to make it to the Budget rental office before they closed. Qeeq couldn’t even get through to them. Secondly, the vehicle was fine on the road but there were many scratches and a fair amount of damage, many of which were not on mentioned in the pick-up report. Instead of coming out to acknowledge the discrepancies I discovered, I was told to take photos and to rely on Budget at the time of the return to trust me. In other words, lack of courtesy and professionalism. Upon the return late at night, near midnight, I had to insist that someone come out to inspect the car to take note of the damage discrepancies. Finally, I did not appreciate the attempt to upsell another vehicle for three times the amount by way of some slick and inaccurately wording. I literally had to have them repeat three times and request the bottom line cost which was the only way to get the honest straight answer.

Few customer service representatives speak English

Acceptable, but they do not recognize third-party insurance. To upgrade to full coverage, you must purchase a new policy and cannot just pay the difference.

Thrifty in Toulouse was run through Hertz and they provided a more than satisfactory rental experience with a high spec. care. No issues at pick up or drop off. Would book through them again.

Simple booking procedure with competitively priced cars.

Very professional

It's okay

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!