CAR RENTAL REVIEWS ON EUROPCAR AT PARIS CHARLES DE GAULLE AIRPORT, CDG

Very satisfied

No upselling, good service attitude

The service attitude was excellent. I was given a new Skoda Kamio with 16.9km mileage, the car was efficient and fuel-saving! French people have a typical style - they start work late!

Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients

Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients

Due to a driver's license issue, I couldn't pick up the car on the scheduled day. The rental company canceled the order for free.

On return of the car I received a report telling me that the car has new damage but this was already pre existing damage. I have sent photos to them showing the original damage last week but have still not had a reply or any further contact.

Excellent

Waited three hours to get the car

Satisfied

I arrived late to pick up the car, and my reserved model or an equivalent was not kept for me. I was forced to take another model, which was an electric car. It consumed energy very quickly and was not even fully charged when handed to me. Although the display showed 400 kilometers when fully charged, it could barely cover 200 kilometers in reality. I didn't dare to use the air conditioning. The experience was very poor. Additionally, they didn't provide an invoice for the cost promptly after the car exchange. Calling customer service was also challenging, especially choosing English language service. Overall, the experience was very disappointing, worse than SIXT.

The window had a chip in the middle. The windscreen wipers were dry and didn’t work well. It was very hard to drive in the rain which was pouring for 5 days! There was no windscreen wipers nozzle at all. The battery of the car for electric drive was empty

The rating for Europcar at Charles de Gaulle Airport is highly inaccurate. It was said to be 9.2 out of 10, but according to Google, it's actually very poor with a score of only 2 out of 5. When picking up the car, a female employee from Europcar aggressively pushed insurance on me and insisted I cancel the comprehensive insurance I had already purchased to buy her recommended one. I firmly refused. She then gave me a hard time by not letting me pay for the cross-border fee, claiming I wouldn't be insured if I drove across the border. I had to take the car and continue my planned trip in southern France while contacting Zuzuche customer service. They advised me to speak to Europcar staff in Arles, but that branch also refused to amend the contract. Finally, when I reached Avignon, I went to another Europcar branch where, with direct coordination from Zuzuche customer service, the cross-border fee was processed, the contract was re-signed, and I obtained cross-border insurance to avoid driving without coverage.

The counter staff was very prompt and friendly. Very pleased with the whole process.

希望したものとは違ったが、同等の車が用意されており、とても満足した。

安心して、海外で簡単に車が借りられてよかった。

Simple and clear, quite good.

Very satisfied

The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.

They keep pushing insurance. It's really annoying, they push it a lot when you pick up the car. If you don't buy it, they get rude instantly.

I do not recommend Europcar. I had to wait in line for an hour to pick up the car, and the service was poor. The car they gave me was full of scratches. It felt like they treat Chinese people particularly unfriendly, never giving us good cars. It seems like they are trying to rip us off.

Not bad. It's a relatively large company.