The staff was very nice, and the counter is under renovation. Looking forward to seeing the refreshed look. Just a reminder about the gas station: the nearest one does not accept international credit cards or cash. You'll need to go to a larger supermarket's gas station a bit further away. I also shared this issue with the rental company.
First of all, the pick-up location was different from what was stated online. They had moved to a new place but didn’t update the information online in time, which caused some extra effort to find the store. Additionally, since it was a one-way rental, the drop-off location in the designated area wasn’t clearly marked, leading to more time spent finding the staff to complete the return process.
The car I rented this time was a Toyota Yaris Cross, and later I discovered it actually had an autonomous driving feature. It was my first experience with autonomous driving, and it felt amazing! Thank you.
This was the worst service attitude I've ever encountered. The explanation was unclear, insurance was aggressively upsold, and charges were repeatedly applied even after fees had already been collected. What was even more unacceptable is that they charged me a pre-authorization fee of €437.4 for the lowest-class vehicle.
After the order ended, the entire 300 EUR deposit was taken, plus an additional 152 EUR. The language barrier made it difficult to understand why so much was deducted.
Originally booked a Peugeot 2008 with a pickup time of 10:00 AM. Arrived at the pickup location more than an hour early and was informed that an extra charge of €280 would apply if the car was picked up immediately. Decided to wait until 10:00 AM to avoid the fee. The vehicle provided was a Jeep with over 90,000 kilometers, covered in scratches. Negotiated to change the car but was initially denied. Upon further inspection, found that one of the rear seatbelts was missing a buckle. After confirming the issue, they replaced the vehicle with a brand-new Peugeot 2008. Only a €120 deposit was charged. The vehicle swap process was very smooth.
This rental company is terrible. The worst thing about them is their sneaky behavior of adding extra fees without notifying customers and then denying it every time. During this rental experience, I opted for unlimited mileage, but at drop-off, they charged me over 2000 euros for exceeding the mileage limit. Terrible company. This is my second complaint about this company, and there will be a third and fourth—I will publish all of them.
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