London-Cambridge-York-Edinburgh-Glasgow-Stratford-Bath-Oxford-London

Judith Gracie

United Kingdom

Reviewed: Tue, Sep 20, 2016

About Hertz: 8.0 /10

Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.

About QEEQ: 10.0 /10

Hertz

Heathrow Airport(LHR)

London

United Kingdom

1 days rental

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Phyllis Morgan

United Kingdom

1 days rental

Hertz

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Thu, Jul 25, 2019

About Hertz: 2.0 /10

Booked a Volkswagen Caddy medium MPV, but the car provided was in very poor condition, and the last row of seats couldn't be folded down. They then offered a Ford Galaxy for an additional £250, claiming it was a different class of vehicle. Due to time constraints, I signed the agreement, but later discovered that both cars belong to the same category. This is a hidden trap, be cautious.

Zona Sheridan

United Kingdom

1 days rental

Hertz

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Sun, Apr 8, 2018

“London-Oxford-Manchester-Cambridge-Birmingham-London”

About Hertz: 6.0 /10

It's advisable to buy car insurance when you rent the car, as it is more expensive if you purchase it upon picking up the car in London. Also, it's not recommended to buy fuel when picking up the car (80 pounds) unless you are only driving in London, as fuel is cheaper outside of London.

Harlan Law

United Kingdom

1 days rental

Hertz

Heathrow Airport(LHR)

London

United Kingdom

Reviewed: Tue, Aug 5, 2014

About Hertz: 4.0 /10

When we went to pick up the car, they didn't provide the model we booked. They claimed that the model we booked was too small and asked us to pay an extra £760 for a larger car. When we refused, they made things difficult for us and delayed us for 2 hours before finally giving us a car.