Heathrow Airport to Southampton Paultons Park

The staff were extremely patient and responsible!

Huge scam!!!! They said there were no issues when I returned the car, but when I got back home, I received a damage fine, even though I had full insurance. What made me the most angry was the Hertz staff. In Edinburgh, we paid for parking but still got a fine. After returning the car, we went to the front desk to discuss how to handle it. Initially, the Hertz employee was very nice and asked us to send the ticket and our parking receipt to Hertz, promising they would handle it. But then, all of a sudden, they changed their tune and told us to pay the fine first, saying they would help us get a refund from the city council. They even made us pay the fine right there on the spot, despite us risking being late for our flight. After paying, the Hertz employee immediately became hostile and ignored us, serving other customers instead. It felt very intentional and extremely frustrating, like something out of a TV drama. When we got angry and demanded an explanation, they said it was not Hertz's responsibility and we should deal with it ourselves! Later, we realized it was a trick. By making us pay, they shifted the dispute to be between us and the Edinburgh government. To appeal the fine, we would need to provide the car owner's information, but we couldn't process it without that. Only Hertz could resolve this mistake, but to avoid hassle, they tricked us! Otherwise, they would have been charged, and we would have had to provide proof, making it a dispute between the car owner and Edinburgh's government. Sadly, when I was studying in the UK, I heard about how bad Hertz staff were, and many people preferred to choose Europcar even if it was more expensive. Now I've seen it for myself, what a terrible company. The service is extremely poor, whether picking up or returning the car! PS: We waited forty minutes for the Hertz shuttle at the airport!

At pickup, they said no cars in the same category were available, we had to upgrade. If not, we would have to wait for four hours, but I arrived at 8 PM, so I had to upgrade and ended up paying an additional £1000 for the 16 days.

The service was average. When customers encounter problems, the resolution speed by the relevant departments is very slow.

The queue was very long.