London to Edinburgh to Oxford to London

I am very satisfied with Hertz's service.

I clearly rented an automatic car, but was told there were none available. I had to pay significantly more to rent an automatic car, which felt very unfair.

Overall satisfied, especially with the patient explanation of various terms when picking up the car, and the good condition of the vehicle. I filled the tank before returning the car, but upon reaching the airport location, I noticed the fuel level was slightly below full. So, I went out again to top it up. Upon my second return, the staff did not inform me or give any hints and just printed a bill (I assume). I took it and went to the airport. At the airport, I discovered an additional charge of £7.62, presumably for the fuel shortage, apart from the usual rental fee and taxes. Calling them later, I found out their service time was over (after 18:00). I don't understand this practice, and maybe the staff was careless, but I am not satisfied with this outcome.

The staff provided warm and attentive service, with a patient and responsible attitude towards customers.

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.