The staff at the airport rental store were very polite, and because it was early in the morning, there was no queue.

It's advisable to buy car insurance when you rent the car, as it is more expensive if you purchase it upon picking up the car in London. Also, it's not recommended to buy fuel when picking up the car (80 pounds) unless you are only driving in London, as fuel is cheaper outside of London.

The service was good, but the location is a bit far. Even with the airport shuttle, it's still a distance.

The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.

With Hertz, I have always found the best car for my budget. They are very quick to process your booking and handover the keys.