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Live chat Email us Service Code: 3945104303
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3945104303
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Eastern route from London to Scotland, return via western route, total 15 days, random stops along t

Reviewed: Sun, Oct 6, 2019
About Hertz: 6.0 /10
At pickup, they said no cars in the same category were available, we had to upgrade. If not, we would have to wait for four hours, but I arrived at 8 PM, so I had to upgrade and ended up paying an additional £1000 for the 16 days.

Relevant Reviews on Hertz HEATHROW APT

Porter Wyclif(fe)

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Reviewed: Mon, Mar 11, 2024
About Hertz: 8.0 /10
Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.
About QEEQ: 8.0 /10

Astrid Owen

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Reviewed: Fri, Aug 22, 2014
About Hertz: 10.0 /10
Very fast and organized
About QEEQ: 10.0 /10

Harlan Law

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Reviewed: Tue, Aug 5, 2014
About Hertz: 4.0 /10
When we went to pick up the car, they didn't provide the model we booked. They claimed that the model we booked was too small and asked us to pay an extra £760 for a larger car. When we refused, they made things difficult for us and delayed us for 2 hours before finally giving us a car.

Madeline Surrey

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Reviewed: Wed, Aug 10, 2016
“10 Days in UK - 5 Days in Ireland - Netherlands, Belgium, Luxembourg, and Germany - 10 Days”
About Hertz: 10.0 /10
After about a 20-minute bus ride from the airport, you reach the counter which is manned by just two people, making the service very slow. They try to sell you extra fuel and insurance. The first invoice they gave me did not match my pre-order amount. When I asked, they said I had purchased a full tank of fuel, but I hadn't signed any agreement for that. I insisted on a correction, and they issued a new invoice that matched my pre-order. They also kept pushing for insurance, but I showed them the bottom line of the QEEQ booking form, which made them stop talking about it. Be cautious as foreigners might try to take advantage of you. Do not rush when renting a car; understand everything before signing. In the UK, they give you the keys and paperwork at the counter, and you go pick up the car yourself. Do not simply drive off after collecting the keys; instead, take a pen, inspect the car thoroughly, and mark any scratches or damages on the form. Pay special attention to the wheels because the narrow roads make them easy to scratch, and rental companies often charge for wheel damage. Take photos with your phone as proof and have the staff sign and acknowledge any pre-existing damage. When returning the car, do not just leave if they say it’s OK; ask for a receipt. In my case, I returned the car in Edinburgh, was told everything was fine, but later they charged me £85 for a scratched wheel. Thankfully, I had bought additional insurance from QEEQ.
About QEEQ: 10.0 /10

Renee Adolph

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Reviewed: Fri, Aug 12, 2016
“Trip from London to Wales, York, Cambridge, then back to London.”
About Hertz: 8.0 /10
The return process was very quick and efficient. Almost ended up getting insured due to communication issues when picking up the car, but overall satisfied!
About QEEQ: 10.0 /10

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