Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.

Overall, I am fairly satisfied. I deliberately chose a well-known rental company, but the service was just average. Perhaps it's because I haven't experienced worse service and thus have no basis for comparison. First, the car pickup. Since my flight was delayed by almost 4 hours, after nearly 20 hours of travel, I was utterly exhausted. At the pickup point, my mind was not very clear, and since English is not my first language, the staff kept recommending a different car, saying it had more space, better condition, and the price difference was minimal. I agreed, but it turned out the total cost was almost double my original estimate. I had to insist on my original choice, and the staff was visibly unhappy. Whose fault is that? You wasted my time, and I haven't complained. Then, regarding my rental car, I was asked if I needed insurance. Didn't they see my order? Insurance is included. Seeing I had a child with me, they asked if I needed a baby seat. Of course, I did, as I had already reserved one when booking. Finally, when the pickup list was printed, I noticed an extra charge of over 100 pounds for the baby seat. I clarified that the baby seat was included in my booking. The staff didn't believe me until I showed the printed order, and reluctantly they removed the charge, keeping the final cost close to my booking price with no extra fees. As for the car, the website stated it could seat 7 people with space for 2 large and 2 small suitcases. However, upon picking up the car, we realized that if we wanted to seat 7 people, there would be no room for luggage. If we wanted to carry luggage, we could only use it as a 5-seater. We were a group of five, including elderly and children, so we wanted the comfort of a 7-seater. Instead, we had to make do. Maybe it was due to our lack of understanding of the car model?! In general, there were some other minor hiccups, and it took about an hour just to pick up the car and queue. Afterwards, everything went smoothly. The car was easy to drive, the interior was practical, and the space was ample. Returning the car was also very smooth, taking only 5 minutes. The only regret is that I forgot to take a picture with the car.

The line at the London airport branch was very slow that day, and the Google navigation was inaccurate, which made me anxious when I couldn't find the drop-off point. Finally, I asked a local taxi driver and found it. The staff was nice, nothing unpleasant happened. It wasn't until my deposit was released today that I felt confident giving a fair review. 4 stars, it's okay.

Everything about the car was OK but we have been changed more than 50 pounds for VAT and other nonsense. Also they charged us for a full tank while the tank was half full!! Never go for herrtz again.

It was easy and quick but they must be clear about VAT or tax etc.

They could not check the car in quickly as it was a 30 day hire. I was there for almost an hour and a half whilst their computer gave problems. They then tried to bill me one day extra at a high day rate when I actually handed it in a day early! They then corrected this but I must look at my statement next month to ensure they did not bill me extra.