Okay

The waiting time was within an hour. Not short.

I rented a car for two weeks this time. It was my first time renting a car in the UK. Hertz was quite reliable. I originally wanted to rent a Juke, but since there were no cars available, they upgraded me to a Mercedes directly. Returning the car was super fast. I was supposed to return it on the morning of October 12th, but I was worried the return process would be complicated, so I returned it on the evening of the 11th instead. The return process was incredibly fast. Not sure if it was because I bought full insurance. I asked if there would be any additional penalties or fees, and they said no, all done. I hope there won't be any extra charges later. Overall, I'm quite satisfied.

The service of Hertz was very good and patient. Although we had some trouble getting from the airport to the store, we eventually rented a satisfactory car.

Excellent. So easy. Transfer from T2 to Hertz, counter service, the car itself and the drop off. Perfect. Will def use again