Route Change

Waited half an hour for the shuttle and then another 20 minutes to get to the car rental company. I presented all the required documents as per the platform's requirements and paid online in advance. Once there, I was told I couldn't pick up the car because I needed an international driving permit. I called customer service, and they said they would coordinate. An hour later, they called back and suggested I switch to another rental company like Enterprise. I had to take a shuttle back to the airport and then another to the new rental company. I arrived in London at 1:30 PM, and by the time I got back it was almost 4:00 PM. I had an appointment at 5:00 PM, so I had to cancel the rental. I called a taxi, which cost me 30 pounds to get back to the hotel. It's been over a week, and I still haven't received a refund. An 8+ rating is ridiculous; is this company using us as guinea pigs?

Finding the pick up location was very stressful, make it clear during booking and give instructions on how to get there.

Worked well

Interrent and Goldcar are not located in terminal anymore! You should update your details as you have to.use shuttle bus to pickup the car. I spent more than 30mins to find it out.

Update details on Interrent/Goldcar for Edinburgh

Not a negative thought in the whole process. Simple, would recommend to friends.

Very competitive quotation but price watch worth having.

We had to wait quite a while while a customer in front of us who was being charged an unseen cost was being dealt with. In the end they left without taking the car. We then had some delay as were told that had to have a utility bill - something that was not declared up front and obviously not something I would have to hand. Finally we were given a car which had been marked no damage but there was a large dent on it. Thankfully we checked otherwise we may have had a large bill (which would have down to the companies lack of thorough checks prior to rental). So overall a disappointing service at pick up.